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How strong is your brand?
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  Denise Lee Yohn How Strong is Your Brand?
by Denise Lee Yohn
February 2, 2009

Today’s tough economic climate may cause you to be leery about the prospects of your brand in the coming year. Reduced budgets and shrinking staffs may indeed limit the marketing activity you can plan, but in order for your brand not only to survive but thrive in this economy, you must take action and ensure it remains strong.

 
 

A weak brand is susceptible to scrutiny by critics, encroachment from competitors and increased pressure from channel partners. In this economy, a weak brand has little to draw from besides price reductions and desperate promotions to generate interest.

In contrast, a strong brand counteracts the downward pull of a tough market by sustaining price premiums and higher margins because differentiation clears perception and results in its offerings are perceived to be differentiated and of higher value. A strong brand also staves off competitive threats because it is not as easily copied.

The benefits of a strong brand include increased market value of the business to investors due to stronger customer equity, more efficient operations and intangibles/“goodwill,” as well as more negotiation power with suppliers, channels and M&A prospects. The stronger your brand, the more efficient and effective your organization becomes, because employees are aligned and focused.

So what makes a strong brand strong? A strong brand distinguishes itself by being:

Meaningful: a strong brand is relevant and compelling to its target customers. Some brands create desire; others meet existing demand—either way, the customers you care about have to, in turn, care about what the brand delivers.

Differentiating: a strong brand gives the business a distinct advantage over competitors. Moreover, the difference must make a difference—your target customers should perceive the difference and think it is important.

Believable: a strong brand doesn’t stretch too far or overpromise. These days people are savvy and naturally skeptical—they know if something sounds too good to be true, it is. So the way you communicate about your brand should be authentic.

Transcendent: a strong brand conveys value beyond a specific offering. The reality is, great products come and go. A strong brand adds value to a great product when it has one, and still gives people a reason to buy when it doesn't.

Consistently experienced: a strong brand is expressed and delivered consistently across all touchpoints—not just in advertising and marketing communications, but in everything the company does.

A brand’s strength, however, is measured by more than the way people who are buying or using the brand perceive it—that is, the external perspective. Internal perceptions—those of the people responsible for developing and delivering the brand—also play a role. The internal perspective on brand strength includes whether the brand is:

Sustainable: a strong brand enables the business to compete now and in the future. Not a fad-dependent or short-lived idea, a brand should be an enduring proposition that drives continuous improvement and innovation for the organization.

Adding business value: a strong brand makes business sense. You should be able to show, measure and manage the causal relationship between brand expenditures and increased revenue. Usually it goes something like: brand spend → image equity → customer preference → customer purchase/repurchase → revenue increase.

Clearly articulated: a strong brand is clearly defined and described to all stakeholders. A “stakeholder” is a person or group that has an investment, share or interest in something. In this case, that “something” is your brand, so your stakeholders are employees, business partners like vendors and distributors, agencies, and investors or shareholders. Alignment in brand execution begins with common understanding.

Used as a tool: a strong brand inspires, informs and instructs all stakeholders so that they interpret and reinforce it in their daily decision-making and actions. The brand should drive the organization, guiding every single business task.

Operationalized: a strong brand must be more than a vision a company expresses in advertising—it must be what it does and what it delivers. Operationalizing the brand involves the deliberate and systematic management of the business around the brand—identifying, prioritizing, and implementing programs and initiatives to deliver brand values and attributes through the core organizational operating system.

Rather than fretting over limited marketing budgets and skyrocketing media costs, use the above criteria to take an honest assessment of your brand. In doing so, you’ll uncover the areas to prioritize for brand-building efforts. You may discover that the ways to strengthen your brand depend less on how much (or little) money you have, and have more to do with focusing your efforts internally and putting your brand in the driver’s seat of your organization.

 
   
   Denise Lee Yohn is an independent consulting partner who has worked with clients such as Sony, Frito-Lay, and Nautica to operationalize their brands to grow their businesses. Read more from Denise at www.deniseleeyohn.com.



 
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How Strong is Your Brand?
 
 Fantastic aticle. just to add what I have about strong brands
1. They have high awareness and are easily recognizable ( therefore saving the consumer time),
2. They enjoy higher loyalty, not suspetible to price wars and have better leverage with the trade (giving advantage to the business owners)
3. More importantly because the brand goes beyond functional delivery by helping define the personality of the user, their mistakes are easliy forgiven. This is because there is an emotional connection. Just like in our personal lives we forgive, and hopefully forget, miatakes made by those we like most
 
robert wamai, consultant, the bigger picture - February 2, 2009
 
 A great reminder about the value and strength of branding in these difficult times. The capital value of many of our biggest and best companies rely on the sentiment of this article and the vision/belief of their leaders that brands require sustained investment - even in a downturn. My fear is that some companies during 2009 will react in a knee-jerk/negative way and not support their brands/marketing teams. This will send a message to their potentially cynical investors (and customers) that the brands equity is false which might then cause a wholesale devaluation in the Company's value. Brands require the unswerving confidence of their leaders but if this is short lived then brand equity will surely decline and be difficult to resuscitate when times are better. 
Paul Middlebrook, Managing director, DUO Design and Marketing - February 2, 2009
 
 This article could not have been written at a better time than this where there isa global recession and companies are forced to either close, downsize or streamline their operations. All the above mentioned activities have the risk of reducing the strength of a brand because there will be less attention given to growing brand portfolios or even fortifying brand perceptions. I really like the way Denise has broken down the discussion in a manner that makes it palatable to a reader who knows little about branding. 
Rutendo Chabururuka, Brand Manager, Willowvale Mazda Motor Industries - February 2, 2009
 
 Excellent article with very wise advice to marketers. In today's digital world a company can not escape the brand it conveys. With an increase in social networking if a company is not living up to its brand promise, it will be immediately noted on one blog or another. As Denise mentions that brand needs to be supported by everyone in the company to be sure it is delivering the right brand message. 
Bob Grant, President, Grant Marketing - February 2, 2009
 
 A very helpful - and timely - summary of the value of branding. Robert Wamai's comment on the value of emotional connection completes the picture. 
Ursula Carlin, brand strategist - February 2, 2009
 
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