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  A Concentrated Dose of the Brandjunkie Results   A Concentrated Dose of the Brandjunkie Results  Jim Thompson  
         
 
Brandjunkie Results: Part 1 Apple Dominates

The brandjunkies have spoken and Apple came out on top—big time. Taking the number one spot in six out of ten questions, Apple's formidable brand strength guided it through a controversial 2007 involving untimely iPhone rebates and accusations of locking customers into an expensive AT&T service contract. Just like people, no brand is perfect, but survey respondents were more than willing to forgive the brand for its indiscretions. Here is why:

Brandjunkies believe in Apple because of a history of positive experiences with the brand. Is this groundbreaking news? Of course not, but the valuable information lies in why people feel such a strong connection with the brand and why they are so faithful to it. Somewhere, in the intersection between Apple's brand and its legions of loyal fans, there is trust—one of the most complex and powerful sentiments in the human condition. Just ask Shakespeare, Gandhi, or Tony Soprano. Trust is earned over time through consistent behavior that is based on a shared system of values.

And according to our survey results, people value three things: innovation, reliability, and simplicity.

Innovation: On a psychological level, innovation has as much to do with basic human desires as it does with actual technology. Generally, people do not like death; in fact, most like to stay as far away from death as possible. Human beings like to be—and feel—young; entire industries are based on the fact that being young is an attractive quality. However, not even Botox or facial cream can make a person look young, sexy, and hip like listening to music or communicating via the latest technology. By its very nature technological innovation is incredibly life affirming on both a practical and metaphorical level. Apple knows this. So do the brand's fans. They told us so. As one reader commented, Apple is, "Cool, stylish, intelligent, innovative, aspirational, and very sexy in its own space."

 
Reliability: From our friends and family to our cars and running shoes, people value reliability. The term alone conjures feelings of honesty, dependability, and security. Many brandchannel readers associate Apple's brand with reliability not only because the company's products are perceived as robust and trustworthy, but because the brand is known for keeping a vital commitment: to always place Apple customers before Apple products. Whereas Microsoft has a reputation for prioritizing its products over its people, Apple's brand is viewed as a reliable member in an established and respectful relationship. As one brandjunkie from Singapore put it, "Because they do what they say they will and stick to what they know even when the going gets tough."

Simplicity: It's no secret that Steve Jobs dislikes buttons. Sometimes genius is just figuring out what you have in common with millions of other people and making that commonality a reality. With that in mind, Apple has managed to make its products sleek and simple without insulting their customers by dumbing down either the functionality or the design. No one likes to feel stupid or intimidated by technology, so focusing on simplicity is a sure way to appeal to a demographic that stretches from seven-year-olds to seventy-year-olds. A brandchannel reader characterized Apple's brand very simply by describing it as, "Human-oriented innovation." Technology is, after all, about the people business.

Brands that fall not far from the Apple tree

Tied for second: None and Microsoft.

It's not often that nothing wins something, but when it came to answering "Which brand that no longer exists would you resurrect?" and "What brand do you think is truly (going) green?" None was the big winner. Why? Because our readers claim that in the competitive branding industry dead brands deserved their ghoulish fate, and that any brand that claims to be truly green isn't being completely forthright because, as an Australian reader says, "no brand controls the complete life cycle of their products and has the energy sourced to create them from totally renewable resources."

Microsoft had its healthy share of supporters and detractors. Yet, as a commenter pointed out regarding last week's survey, since 74 percent of the nearly 2,000 respondents were in the marketing field, they almost certainly arrived at the survey with an affinity for Apple since many industry professional use Macs. An excellent point, especially for those visitors not familiar with brandchannel's readership. However, both Microsoft and Apple receive credit for instilling a level of passion in their supporters that is usually only witnessed at religious ceremonies involving feinting housewives and live bands.

Obviously, the rivalry between Microsoft and Apple is alive and well. Survey respondents criticized Apple for a slew of reasons ranging from being insensitive to the needs of other cultures, being too expensive, and feeling the need to introduce a new product "every three months." When readers stated that Microsoft was the brand they'd most like to argue with and to rebrand, many said so because they felt it used its might and power to strong arm consumers into using Microsoft products. If competition truly does benefit the consumer, we should all be thankful these two brands have each other.

Plenty of other brands impressed our survey respondents. Virgin Group, for example, had a very strong connection with many of our readers. Much like Apple and Microsoft, the Virgin brand is closely associated with a high profile—and uber-entrepreneurial—front man: Richard Branson. However, Branson is more than a one-person invest-and-hype machine; much like Steve Jobs and Bill Gates, he is the living embodiment—perhaps even an archetype—of his brand's values. Who else could invite some of the world's most influential people to his private tropical island to talk about how to save the world? Our readers consistently brought up Branson when detailing what they liked about the Virgin Group brand. Dozens of our readers expressed admiration along these lines: "A little shocking and into everything with panache and funk but philosophically well-grounded."

Nike also ran away with a large contingency of votes. This is not surprising considering that many of our readers—especially those in their thirties and forties—equate the Nike brand with health, vitality, and Michael Jordan. Yet, in 2007 the brand's chief executive, Mark Parker, took steps to ensure that Nike's cachet maintained a youthful and contemporary vibe by hiring Los Angeles cartoon artist Mister Cartoon to design a special line of shoes for the brand. By doing so Nike is seeking to intersect with a younger and more culturally diverse demographic and encourage them to "Just Do It," with funk and a hip attitude.

 
By following their own entrepreneurial vision, Sergey Brin and Larry Page—the "Don't be evil" guys behind Google—created a brand that is well represented in our survey results. For many brandchannel readers, the Google brand is cherished as an avant-garde brand of the people, for the people. As one reader explains, Google is continually "revolutionizing new media and offering us poor consumers something for FREE." Furthermore, despite the worldwide success of Google, the brand continues to be seen as the humble underdog that champions noble causes. Recently, Google went black for Earth Hour, and several of our respondents echoed this type of praise regarding Google's efforts to preserve the environment: "Their commitment to innovations like Google docs allow for more paperless transactions." The brand also values its own employees and lives according to a "Google Code of Conduct" that sets a tone of dignity and lawfulness in its corporate culture and, subsequently, its brand.

American powerhouse brand Coca-Cola made a solid showing in the survey results because the brand continues to be viewed as representative of traditional American values while maintaining a fresh, affable, and vibrant image. As a respondent—yes, from the USA—puts it, Coke is "very American, a constant in society, represents family, strong values, and has seen everything." However, the nation where Coca-Cola hails from received attention for—paradoxically enough—not being representative of American values. The USA is perceived by some as having lost much of its brand value due to the deterioration of its positive influence in the current global political and economic climates.

So what is all of this for?

In a nutshell, the strengths and weaknesses of brands are based on perception—which can be influenced by a number of factors from corporate ethos, promotional campaigns, customer service, product innovation and style, brand architecture, marketing strategies, etc. Brand image is how companies want people to perceive their brands; brand perception is how they actually do. Considering that perception dictates behavior, we wanted to find out how our readers viewed the brands in their lives. So, we just asked them.    

[7-Apr-2008]

 
  
  

Jim Thompson is the editor of brandchannel.com.

     
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A Concentrated Dose of the Brandjunkie Results
 
 Funny how the brand junkie winners represent some of the most flawed products on the face of the planet. To me it shows people, even in our so-called industry, are won by hype and promise and not delivery. And that is good news for all of us, because branding is obviously important. The iPhone could be one of the worst products in history, and the iPod in Australia tops the most complained about consumer items list. We all curse Microsoft on a day-to-day basis yet flock to its products, and don't get me started in Virgin or Google (try searching for a hotel if you want frustration).
The brand junmkies result just confuses me even more than before. 
Andrew Clarke - April 7, 2008
 
 Perception is reality (a quote from Jack Trout). 
Miroslaw Cias, consultant - April 7, 2008
 
 Where do you go? Who do you depend on? Given a choice, what is yours? Who are the friends you stick with knowing both their flaws and strengths? How do you choose to live your life? This is how people, "consumers", create brands. It's very difficult, but not impossible, for branding to create consumers. Hype works as a tinder, but if people don't feed the fire, there's no brand. We can be a cynical about the public as we think we can afford to be, but if the relationship really isn't reciprocal, it's doomed. 
Paul Belserene, Senior Strategic Storyteller, Envisioning and Storytelling - April 7, 2008
 
 People value challenge and innovation, as well as reliability. One might argue that Apple puts out too many products, but Apple strives to innovate with each release. Owners of the first iPhone that I spoke said, ‘I know there will be another one in 6 months that's better, but I HAD to have this.' This shows the need to be among the first to have the latest, with the acknowledgment that they spent $500 on something that would change quickly. People need to be responsible for their brand choices, not feeling so duped when a purchase goes awry. The fact that brands lose favor/die off is proof that people discover what's not right and focus on the reliable brands. That said, not every brand that is reliable, made the best, the most intuitive. And neither are we. However, when a brand offers a product that has issues, the strength of the brand promise--the support and dedication to making things right--is what keeps customers. It is a total brand experience. And so are we. 
Jennifer Vignone, User Experience Designer, Consultant - April 7, 2008
 
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