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  Brands Use a Rainbow of Ads to Reach Gay Consumers   Brands Use a Rainbow of Ads to Reach Gay Consumers  Mya Frazier  
         
 
Brands Use a Rainbow of Ads to Reach Gay Consumers Take a recent ad by Air Canada. The setting is a shoe store. “Trust me, I’ll wrap ‘em up,” a pushy salesman says to an indecisive male customer. A cheesy “life coach” walks in and in a parody of a live news broadcast says: “We often settle for things because we forget we have choices in life.” Epiphanies ensue. The salesman rips open his shirt and bellows: “He’s right. I choose to be a Riverdancer.” A mature woman in a provocative dress flips her hair while staring at a young man and purrs: “I choose to date much younger men.” The camera cuts back to indecisive customer No. 1. He holds a pink high-heeled shoe and in a deep voice asks: “Hey, you got these in a 13?”

The Air Canada ad is notable not for its abundance of clichés, but the “AdRespect” score earned from Commercialcloset.org, a New York-based organization that monitors the depiction of gays and lesbians in advertising. The ad earned a perfect score, a not so common rating among the online library of 4,000 ads with gay themes. Commercial Closet created the rating system this spring. (An algorithm calculates scores based on themes present in each commercial, i.e. violence or homophobia or same-sex affection, gay pride or “consciousness raising.”)

 
The scores—especially in the aggregate—offer a quasi-statistical answer to what is an arguably subjective question: Has the advertising industry—and the brands behind the ads—made progressive gains in its portrayals of gays and lesbians? The overall results offer a mixed picture. Of the 4,000 ads, only 35 percent earned a positive rating, while 36 percent earned a neutral score and 11 percent were classified as purporting stereotypes and 18 percent earned a negative rating, which in most cases indicates violent themes.

Indeed, surfing through the library is a paradoxical exercise. Of course, signs of progress are not hard to find, for example, a 2007 TV spot, via Bartle Bogle Hegarty, for Levi Strauss & Co., of a male couple walking down the street hand in hand (Score 100). Then there’s a 2008 print ad from Levi with the message “We support the right of every American to marry” on a black and white photo of the backsides of two men donning the brand’s jeans, the hand of one man resting gently on a back pocket.

But spots with homophobic underpinnings are also in abundance, including the controversial 2007 Snickers Super Bowl spot from Mars Inc. via TBWA Worldwide. In the spot, two auto mechanics share a candy bar until it is gone and they kiss. The pulling out of chest-hair follows. (Score: 44. “The ad suggests that accidental contact between two men of the same sex is worthy of self-mutilation in order to assert the authenticity of one's heterosexuality,” the site notes.) As a result, the spot was pulled. But Mars Inc. fared far better in a 2007 spot, via the same agency. In this ad, a man strums a guitar, singing a song about the candy bar as he serenades a co-worker. “The first man originally seems perplexed, then begins to nod his head and sway to the music. The men exchange glances that could be interpreted as homoerotic,” the site notes. Score: 100.

“In many ways, things have been in a similar place for several years. From an advertising standpoint, there’s a lot of good stuff happening in terms of the creative even though there’s a reasonable amount that’s problematic,” said Michael Wilke, founder and executive director of Commercial Closet. “We are in a transitional period. Some companies are understanding these issues and others are not. And it’s not consistent either. From the same agency we can get both types of work and sometimes from the same client.”

Despite this consistent inconsistency, some things are rather reliable when it comes to gay-themed ads, like the reaction from conservative right-wing groups, including Focus on the Family, the AFTAH (Americans for Truth About Homosexuality) and the American Family Association. In an age of e-mail and online alerts, the potential for controversy continues to deter some brands from utilizing more progressive, convention-busting strategies. “Anti-gay groups will always try to scare organizations who are trying to be inclusive or gay friendly,” Mr. Wilke said.

This backlash can sometimes influence where gay-themed ads end up. “The gist of efforts to reach the LGBT (Lesbian, Gay, Bisexual, Transgender) audience by corporations is still in the LGBT media,” he said.

Even so, Mr. Wilke believes it is not just fear driving media-buying decisions, but practical considerations.

“It’s simply a more effective way to reach the largest number of consumers in that target audience. It’s a matter of spending and budgetary opportunities,” he added.

For advertisers that do make the effort, the upside is big, especially considering the US$ 641 billion in estimated spending power.

Blaine J. Branchik, associate professor of marketing at Quinnipiac University and the author of the recent article, “Queer Ads: Gay Male Imagery in American Advertising” that appeared in the June 2007 issue of the journal Consumption Marketers Culture, said many hurdles abound despite plenty of tangible examples of progress.

“Sometimes it feels like two steps forward and six steps back. You can find great examples and then just horrible ads and you have to ask, what were they thinking?” Mr. Branchik said.

In his research, Mr. Branchik has defined four stages in the depiction of gays in advertising: invisibility, ridicule and scorn, opinion leadership and diversity.

 
“We are straddling three of those four stages,” he said. “We’ve passed the first one. We are in a very transitional period right now and the question is when do we finally get out of that second stage? There are still plenty of pejorative depictions, we are seeing more depictions portraying men with their children or references to things like family values or the family car with two men in an ad. But most progressive ads are still targeting the gay audience via gay media, on Logo (the new lesbian & gay network from MTV Networks) or in Advocate.”

Despite the mixed evidence, Mr. Branchik remains optimistic. “Ultimately, we will see more diverse images in mainstream media,” he said.

Bob Witeck, CEO of D.C.-based Witeck-Combs Communications Inc., a gay marketing consulting firm whose clients include American Airlines and Ford Motor Co., noted recent stands by brands threatened with boycotts by ultraconservative groups, especially the American Family Association. The Tupelo, Mississippi-based group launched a boycott this August against Hallmark for selling gay-themed civil union cards. Hallmark has continued to sell the cards. “It has only served to fire them up internally at Hallmark,” Mr. Witeck said.

The AFA continues its ongoing boycott of McDonald’s, a response to several gay-themed ads and its support of gay pride parades. “It is about McDonald's, as a corporation, refusing to remain neutral in the culture wars,” reads the AFA boycott website. “McDonald's has chosen not to remain neutral but to give the full weight of their corporation to promoting the homosexual agenda, including homosexual marriage.”

The AFA has not always been successful in its boycotts of brands and is known to claim victory in its efforts even when companies have not backed down. Yet, not all threats have led to principled stands by companies. Case in point: Wal-Mart’s reaction to criticism from right-wing groups following its publicized financial support of the National Gay & Lesbian Chamber of Commerce. The world’s largest retailer caved to pressure and refused to renew its membership with the group last year.

Brands that seek to connect with gay and lesbian consumers should know and understand the values and beliefs of their targeted demographic. However, brands can only do this by first knowing and understanding their own values and beliefs. Insincerity and stereotyping are not winning components of any successful brand strategy.     

[13-Oct-2008]

 
  
  

Mya Frazier is freelance business journalist. She can be reached at www.myafrazier.com.

     
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Gay Consumers in the Market for Respect
 
 What a ridiculous article. Gay people are a little more "street smart" than you are giving them credit for. We appreciate the nuance and don't need to be beaten over the head with a message...we're smart consumers. Leave the overt advertising to the straight consumers in the main stream media.

And also, how many gay guys have you seen eating a Snickers recently? I didn't think so. 
Brent D Smith - October 13, 2008
 
 So all gay people are smart consumers and overt advertising is only for straight consumers? Sounds dumb to me. 
Lee Smith - October 13, 2008
 
 let me guess Lee...you're straight? 
Kris McKnight, Design Director - October 13, 2008
 
 I would like to say that i completely agree with this article.

Brands need to think their approach through. I do believe there is a fine line between general humour and stereotyping.

I can agree that we are in a transitional phase. It is during this transition that we could rid ourselves of the sensitivity that surrounds homosexuality and let go of any past stereotyping.

I never got to see the ad so i can' truly say how it would have worked on my emotions.

I can say that P"Pink Money" is very strong and there are websites and business portals linkling "Pink businesses" together. Brands need to see this growing trend and not ignore the "Pink network".



 
Gennaro Pisapia, Senior Account Manager, Magna Carta - October 13, 2008
 
 Gay and lesbian consumers have the highest per capita buying power of any segment. Higher than general market, Hispanic or African American consumers. It simply makes good business sense for American brands to reach out to gay shoppers.Brands speaking to LGBT consumers = respect. And there is just not enough of it yet. Although many corporations rightly support LGBT causes like HRC,Matthew Shepard Foundation 
Dawn Meifert, CEO/Founder, mergemediagroup.com - October 13, 2008
 
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