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Crest
brushes up
by Abram Sauer
November 26, 2001 issue
Within 48 hours of waking up one Monday, I had a root canal, a wisdom tooth extraction, a screw insertion (a screw!) and a crown. After the 48th hour, a much-humbled “tough guy” vowed to research whatever necessary to prevent such a painful calamity from ever occurring again.
Initially, Crest.com is clear enough; the familiar logo – red and two-tone blue – sits atop a
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smattering of links to new Crest products as well as other information and entertainment pertaining to teeth. My immediate reaction is that the brand’s logo, is too small. I can't imagine the reason for this unless it's some sort of attempt at corporate humility.
Beneath this struggling logo rests the enormous “Family Care Center” in emergency-vehicle yellow. Crest’s otherwise soothing blue backdrop and sparse, yet clean link designs are lost to the “Family Care Center, which isn’t even a link to anything.
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The above design flaw becomes especially frustrating after following the links to two of Crest’s new products – the Spinbrush and Whitestrips. These links are wonderfully informative and, more importantly, eye-catchingly vivid. In both, the “Crest” soars above all subsequent material like some sort of, well, brand name logo.
As the battle against cavities – which require root canals, “extractions,” and screws (Screws!) – is best fought in terms of prevention, crest.com’s Sparkle City feature attempts to fuse together “fun” and “dental hygiene,” a seemingly impossible task. Obviously, the young child who will be entertained by many of the features in Sparkle City will, most likely, need a parent’s assistance to both get a log-in name and password and navigate past most of the prompts. However, once in, many of Sparkle City’s cartoons and games are surprisingly attention grabbing and catchy. I can easily imagine a four-year-old tritely being interested in and entertained by the rock-a-Billy “Check Up.” From an adult perspective, Sparkle City is almost worth it for the dark laugh the Little-Shop-of-Horrors ditty “Dentist Is My Pal” might elicit. Minor complaint: There are no “buses” out of Sparkle City back to the main site as the “Back” function only returns one to the Sparkle City load page.
I finally find what I am personally looking for in the “Smiles Central,” “Healthy Smiles 2010” and “Professional Resources” links. Smiles Central contains enough information about flossing, “Dental 911,” and “Kids care,” to shame my mother. Here, the forgetful can even arrange to have an “Appointment E-Postcard” sent from Crest.com as a reminder of when to start stressing about that next check-up. The link is so useful, in fact, that I choose to forgive Crest its “Tooth or False” quiz.
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Abram D. Sauer is a writer currently living in New York. He was a columnist for The China Daily while living in Beijing and is co-founder of Chopstickfactory.com.
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Other articles by this author
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*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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Jul 30, 2001
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Jean Paul Gaultier - pulp fiction
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The Jean-Paul Gaultier website turns out to be as eccentric as the brand itself... but in this case it's not a good thing.
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