|
|
| |
|
Orbitz vs Opodo
Book it
February 2, 2004
America’s Orbitz and Europe’s Opodo are the twins of the travel agent industry. Both are online businesses with major airlines constituting their shareholder base.
Based in Chicago, Orbitz is backed by five US airlines: American, Continental, Delta, Northwest and United.
|
|
|
|
|
|
London-based Opodo is owned by nine European air carriers -- Aer Lingus, Air France, Alitalia, Austrian Airlines, British Airways, Finnair, Iberia, KLM, Lufthansa -- and by Amadeus GDS, a travel industry technology provider.
A visit to their respective websites reveals similar approaches. Orbitz benefits from its English-speaking domestic market, and the visitor is immediately welcomed by a travel portal that means business. Sooner or later, the emergence of the large Hispanic minority in the US may push Orbitz toward Opodo's situation.
|
|
|
| |
The European website greets the international visitor with a burgundy-color splash page, directing the visitor to one of its regional websites: Germany, UK, or France. The main picture occupying the splash page rotates out of a collection of three exotic scenes upon refreshing the page. A visit to the local country site reveals a conventional travel portal layout, which is both usable and comprehensive.
Both Orbitz and Opodo extensively promote deals on their front pages, and offer tabs as navigation menus, to direct the visitor to book Flights, Hotels, Cars, etc. Orbitz’s use of white with light blue accents gives the site a clean look. Opodo is dominated by a wide horizontal burgundy strip that occupies the top of its site. It is rather massive, if not heavy, but it helps reinforce the brand color, which is also the color of the European passport.
A click on Cars, and Orbitz immediately asks for your itinerary before submitting an offer, whereas Opodo first asks the visitor to choose between Holiday Autos or Hertz. Although Opodo may have good reasons to do so, Orbitz's design provides the instant gratification that is so important on the ‘net. After entering an itinerary, Orbitz offers a comparison table formatted for the visitor, with (in our review) a selection of cars from Alamo, Dollar, Hertz and Avis.
It should be noted that both Opodo and Orbitz have done a remarkable job at integrating their systems with their vendors such as Holiday Autos and Hertz. Rather than losing contact with the visitor, both Opodo and Orbitz manage the branded interface while gathering information on the visitor's itinerary. From a branding and customer experience viewpoint, this is better than many travel sites that simply link to the vendor's website.
In this contest, there is no clear winner, and certainly no knock out to brag about. However, Orbitz -- which has more experience than its younger sibling -- demonstrates in the nuances that it has the upper hand.
|
|
|
|
*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
|
|
|
|
|
|
|
|
|
|
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
Oct 18, 2004
|
Jell-O - A treat
|
|
|
Jell-O mixes up a treat that’s fun for the whole family.
|
|
|
|
|
| |
|
| |
|
| |
|
Sep 27, 2004
|
Nike - does it
|
|
|
Nike offers an online workout for the armchair surfer
|
|
|
|
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
Mar 22, 2004
|
Luciano Pavarotti - Bravo
|
|
|
Pavarotti bids farewell to the opera scene but leaves behind an ovation-worthy website.
|
|
|
|
|
| |
|
| |
|
| |
|
| |
|
| |
|
Feb 16, 2004
|
FCUK - Cheeky
|
|
|
Taking shock online, FCUK fashions its site to appeal to teens.
|
|
|
|
|
| |
|
| |
|
| |
|
| |
|
Jan 12, 2004
|
Orange - Ripe
|
|
|
Does Orange.co.uk reflect the brand's fresh squeezed identity?
|
|
|
|
|
| |
|
|
Copyright © 2001-2013 brandchannel. All rights reserved.
|
|