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Club Med
sex, sand and surf
by Jonathan Schneider
July 2, 2001
With a recent foray into product licensing and urban entertainment centers, the Club Med brand has clearly grown beyond its first tent village in Majorca. So we thought we’d investigate whether the Club Med virtual village says “good clean fun?” or “no-holds-barred-party?”
Once synonymous with all-inclusive bare-bones resorts
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for the swinging singles set, Club Med now sells more than just a week of wild fun in the sun. With over 120 "villages" scattered about the globe, the leisure travel icon offers a wide and often eclectic array of vacation options that cater to raucous revelers, docile families, and almost everyone in between.
Upon arrival at ClubMed.com, one begins to sense what makes the company’s vacations unique. A splash page asks visitors to select their home countries from among a pull-down menu of 40 plus nations or hot-linked German, French, British, and American flags. As any Club Med veteran will confirm, one should be prepared to mix and mingle with an international crowd and the splash page instantly sets that tone. And while not racy, the lone photo of a bikini-bottomed snorkeler gives the impression that packing light is a key part of a Club Med vacation.
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The ensuing country-specific home pages mirror frenetic life at activity packed villages. While the number of links is eye-popping, a by-the-sea color palette and freehand style graphics connote Club Med’s signature casual atmosphere. At the bottom of the page, traditional and somewhat out-of-place links target corporate meeting planners, group travelers, bargain shoppers, and even job seekers. The site loses big marks for unfocused pop-up ads that repeatedly hawk special promotions even if a visitor is not eligible for them. And, photos of young, beautiful, and scantily clad guests suggest a vacation that might be a bit too friendly for junior and his little sister.
With activities ranging from flying trapeze clinics to body building to snow skiing, finding the right Club Med village could be a challenging task. Luckily, several tools rescue the overwhelmed guest. A cumbersome but intelligent query system lets visitors choose travel dates, potential activities, accommodation types, and desired levels of kid-friendly atmosphere while continuously updating the number of villages that match the request. For those not sure of what they want, there’s a page that allows visitors to identify themselves by selecting pre-written statements like "Let the good times roll" and "Have 13-year-old twins, Carrie and Robert." Picking one of the descriptors brings up a short-list of suggested villages that are bound to please.
After reducing village options to a manageable number, one should have more than enough information to help make a final decision. Detailed activity descriptions along with virtual tours comprising 360-degree photos give potential travelers a real taste of life at each village. Although a section with some Shockwave animation re-emphasizes earlier themes about activity choices and can’t-miss fun, they don’t seem worth the required bandwidth.
Perhaps the best feature of the site is e-Club, a virtual meeting ground for past and present travelers. Here one can find unadulterated answers to questions about village party life, food, and activities. There’s even a section for travelers looking to meet up before journeying on one of Club Med’s numerous charter flights. For those who want to relive past vacations, discussion forums offer the chance to swap war stories, get re-acquainted with fellow guests, and see which love affairs are still burning strong.
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Jonathan Schneider is the founder of Square One Research. He holds an MBA from Emory University's Goizueta Business School and lives in Atlanta, Georgia, with his wife Randee.
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*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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Jul 30, 2001
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Jean Paul Gaultier - pulp fiction
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The Jean-Paul Gaultier website turns out to be as eccentric as the brand itself... but in this case it's not a good thing.
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