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Accessorize
clashes
by Preeti Suchanti
June 12, 2006
Like a kid in a toy store, you want it all.
That’s the feeling one gets when entering Accessorize, a UK retailer of fashionable accessories. A mind-boggling choice of accessories is arranged in a kaleidoscope of colors inspired by the current season’s trends.
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This one-stop accessory shop, which opened its first retail outlet in London’s Covent Garden in 1984, is now an established and flourishing brand with over 110 stores in the UK. From tiny ear studs to big hoops, ornate clutches to multi-colored canvas totes, stylish hats to delicate scarves, it’s hard for a shopper to resist the merchandise in this color-coordinated store. Does Accessorize’s virtual store hold the same temptation?
Given the stylish distinctiveness of the store’s retail ambiance, it would be natural to expect a similar manifestation online. However, the entry is somewhat modest with an unadorned homepage and only a few chosen product categories.
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The side navigation menu on the homepage displays an assortment of products available at Accessorize and organized by product. However, the top menu links to merchandise retailed through parent company, Monsoon, and is organized by demographic (men, women, children) and type (gifts, home). In the middle of the “Monsoon” navigation is a link to Accessorize, which leads back to the home page. Confused? If you are looking for a specific brand you will be; if you just want to browse product and don’t care about the brand then you’ll be fine. However, cramming the two brands together like bangles on a rack does no favors for brand distinction.
Thankfully, the products’ categories are neatly arranged, making it easy to rummage through the collection. Product shots are organized like white boxes stacked in a warehouse. Once you get past the unimaginative display format and click on any item, you can find various details about the product, such as price, size, color and wash instructions. This is particularly useful for virtual customers who cannot touch or feel their potential purchases. (Although the e-store is only available for UK and Ireland residents.)
Sections like “Company Info” and “Careers” once again lead to Monsoon’s website. The structure of the information presented creates a mixed understanding about the Accessorize brand and might leave the virtual visitor perplexed.
Overall, Accessorize’s sparse no-fuss online presence does not complement the dynamic, vibrant atmosphere of the brick-and-mortar store. The offline brand’s characteristics, which might be described with words such as funky, razzle-dazzle and trendy, do not resonate on the website. The site could definitely add some extra oomph by incorporating flash technology and background music to accentuate the otherwise simplistic view. Additional features like gift cards, wish lists and fashion updates might augment repeat visits.
The in-store exhibit of the brand’s accessories deserves applause, but the Accessorize site should revamp its virtual wardrobe to make a striking fashion statement online.
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Preeti Suchanti currently works as client manager at an advertising agency in India. She graduated from the University of Bath, UK, with a Master's in Management, specializing in Marketing. She holds an undergraduate degree in Economics and Psychology from University of Virginia, USA.
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*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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