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  Yelp - Networking
Yelp
Networking
by Alycia de Mesa
October 9, 2006

Part city guide, part social network—and 100% user-created content—Yelp.com displays individuals' reviews of all kinds of venues, from taco shops to hair salons, for several metropolitan areas in the US. From Atlanta to Washington, DC, the site covers 24 cities and counting, giving users the opportunity to add their own area reviews as well as connect with their peers.
 
Former PayPal engineers Jeremy Stoppelman and Russel Simmons created Yelp with the help of a US$ 1 million investment from their former boss, PayPal founder Max Levchin in 2003. Two years later, the burgeoning startup received a $5 million infusion from Bessemer Venture Partners, and is attracting the media attention that followed online startups developed during the original dotcom era.

Site visitors are encouraged to sign up and add a profile that boasts personal details from their photo to their favorite books. Like MySpace and Facebook, users can link to one another as "friends" and post comments for the world to see. The site offers personal messaging, forums, maps, user-created lists and various other features familiar to members of social networking sites.

 
 
Yelp - Networking While the site may appear to be just the latest "mashup" of popular features already found on various sites, Yelp is interesting for several reasons. At its core, Yelp is a grassroots-community site leveraging word-of-mouth advertising—and is reportedly taking a sizable bite of local ad revenue as a result. Since the coveted 18- to 34-year-old target audience is also a highly fickle one, the site benefits (by design) from the fact that the content is almost entirely in the hands of the users—who are free to change it to fit their evolving tastes. In addition, the site capitalizes on the blogging trend by appealing to chatty types looking to introduce themselves to the voyeuristic cyber world.

The flipside to these pluses is that the site will likely not attract a user beyond this age group. After all, what 40-year-old really wants to read a review about a boxing studio where the reviewer admits to not being sober at the time? (Yes, this is an actual review.)

The user interface, which is fairly well organized and easy to navigate, is perhaps Yelp's biggest strength. (It's interesting to note that the site launched from a Mac with Firefox has overlapping and oddly sized text. Clearly the site has not been tested for all browsers, despite being founded by engineers.) But the Yelp name sounds "dotcom bubble" at best, and the company logo won't be winning any design awards.

The company doesn't rely solely on the Net to keep users interested. It regularly hosts local "scene" parties in hubs like San Francisco, New York, Boston, and Chicago, inviting all the beautiful people.

Time magazine gave its own approval of the company, adding it to its "7 Coolest Sites to Bookmark" in August this year, a few days after CNET named it the best site for students. That same month, Yelp and Palm announced a partnership for local searches on its Treo handheld mobile phone and PDA.

It remains to be seen, however, whether a fickle demographic embrace Yelp and help it grow like MySpace, if the site end up on the scrap heap like countless casualties of the dotcom bubble bursting.

 

Alycia de Mesa is a brand identity consultant and writer with over 10 years experience from Fortune 100 to start-up companies. She is author of Before The Brand, the definitive brand identity handbook, published by McGraw-Hill (under the name Alycia Perry).

     
*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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