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US Mint
coin incidents
by Alycia de Mesa
January 15, 2007
The US government may not conjure visions of retail-oriented e-commerce, but the US Mint (an agency of the US Department of the Treasury) is firmly focused on selling the virtues of coin collecting with a click of the mouse.
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Created by Congress in 1792, the US Mint is principally in charge of producing and circulating US coins, including precious-metal bullion coins, for trade and commerce. In addition, the agency runs mint-production facilities in Denver, Philadelphia, San Francisco, and West Point, New York, as well as the US Bullion Depository at Fort Knox, Kentucky. While there aren't many government agencies that are financially self-supporting, the US Mint is. According to the site, it receives more than US$ 1 billion in annual revenue ($1.77 billion in 2005), and turns over its net profits, which in 2005 totaled $775 million, to the General Fund of the Treasury.
When it comes to design, USMint.gov takes a highly commercial approach to reaching web users and is—in a word—tasteful. The web interface is relatively easy to navigate and employs a corporate-friendly peacock blue as its primary color, complemented by a sunny gold secondary color—both of which are pulled from the Department of Treasury's shield colors. (Conspicuously absent from the pages not dedicated to e-commerce are the nation's red, white, and [darker] blue patriotic color scheme.) The splash page features a moderate amount of Flash to highlight new products and latest news—just enough to catch the eye and (thankfully) not enough to boggle the senses.
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The content itself is a mix of coin news, collecting facts, history, annual reports, and strategic business plans—as well as, of course, new and shiny coins to buy. While the site is rich in Mint and historical information, it buries basic information regarding coin collecting and buying for those new to the hobby within the "Collector's Corner" of its "About Us" menu. Further, it makes no references or links to the information from its e-commerce pages. Considering that coin collecting can be a bit intimidating, if not overwhelming for newbies, the inaccessibility is a curious oversight that contradicts the site's aims to educate and sell coins.
There are also pages featuring this year's array of uncirculated coins; coin proofs; silver, gold, and platinum bullions; commemorative coins and medals; and various other collectibles. Featuring a soft-focused American flag background, the online catalog is, again, relatively easy to navigate and frankly a much more pleasant experience than searching for coin bargains on eBay.
To appeal to children, there is the Mint's "h.i.p. pocket change" site, which takes the reverse approach to the main site's design—sunny gold as primary color, blue as secondary—and in general uses more Flash-animated cartoons to engage kids visually. (FYI, h.i.p. stands for "history in your pocket"—an homage to what the Mint feels coins symbolize.) Games, cartoons, and various activities bring to life American history and the connection to the prominent people who appear on US coins.
While the content is lively and interesting, there is a distinct dichotomy between the educational level of information (more upper-elementary grades and above) and the very juvenile cartoon artwork featured throughout the site, which skews for the lower elementary grades and younger. Unfortunately, the design/content oversight may confuse the younger child and alienate the older one.
As far as competition goes, there is a bevy of coin dealers—from established precious-metal dealers such as Goldline International to larger online dealers to eBay and Yahoo. The Mint distinguishes itself from the plethora of Internet dealers by offering coins for the current year only—and, naturally, only coins that are official and government sanctioned.
In an attempt to curb consumer confusion (and, in extreme cases, fraud), the Mint takes care to warn new collectors about look-alike coins produced by some private mints and dealers in its "Consumer Awareness" section. The Department of the Treasury is currently implementing regulations to curb the use of the Treasury's and Mint's names and emblems within "confusing, misleading, and deceptive advertising" by private companies.
In short, while the site does a reasonable job communicating the Mint's coin-related endeavors, a little "change" in the online experience would truly allow users to cash in.
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Alycia de Mesa is a brand identity consultant and writer with over 10 years' experience from Fortune 100 to start-up companies. She is author of Before the Brand, the definitive brand identity handbook, published by McGraw-Hill (under the name Alycia Perry).
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*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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