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  Nokia - redials
Nokia
redials
by Ian Cocoran
February 5, 2007

Most of the early predictions were true: the mobile phone is now ubiquitous, and since the introduction of 3G technology—which adds services including video telephony—its on-hand capability is changing the world. Look no further than Iraq where, according to a BBC report, "millions of Iraqis now own mobiles.
 
"Despite the violence, the phone companies have gradually expanded coverage. Even in places like Fallujah, you get good reception." Not that reception is so critical, because as history has proven at the Saddam Hussein execution, a mobile phone can capture video that can be posted on YouTube afterward.

Nokia has been involved in the mobile revolution from the outset and six years ago, its website was featured as one of brandchannel's first Webwatch articles, where it was labeled as cumbersome, unimaginative, and laborious to navigate. More than half a decade later, we're back for another look to see if the advancements that have been evident in Nokia's handheld devices have also been applied to its proposition on the Web.

Aesthetically, the Nokia site has improved substantially from where it was before, but then again, it does have the benefit of more than five years of evolution behind it. Its homepage is a pastiche of the new and the old: a blending and merging of its dogged approach to corporations and consumers that's subsequently augmented by a regional segmentation strategy—an attempt to bring a local feel to a big-name brand that's just about as multinational as it gets. There's audio, too, although it is very brief and (to be absolutely frank) gets lost in the same way it would in an elevator or shopping mall.

 
 
Nokia - redials Despite that minor flaw, however, Nokia has clearly worked hard at evolving its web presence and should be congratulated on the depth and range of material that exists within each regional site. The strong use of individual imagery is also complementary to the content and ensures that each homepage is instantly accepted by both sides of the brain. Although it may have been better if Nokia had made more pages available in each country's indigenous language (for Pakistan, Philippines, and India, for example), the simplistic nature of the layouts and the prominence of such site areas as "Support," "Phones," and "About Nokia" make navigation painless, so it would probably be unfair to criticize its efforts on that point alone.

On the corporate side of things, Nokia.com is now host to a wealth of information about the business and its people and more than meets the standard in its "Press," "Investors," and "Careers" sections. Likewise, the company also does well to present its corporate-responsibility policies in a quiet, unassuming way—and by focusing its attention on both society and the environment, the company can be sure of striking a chord with most.

In terms of evangelizing its approach to business solutions, Nokia once again elects to go local from a "business" perspective while taking more of a macro stance for "operators." In doing so, it allows itself to maximize its strengths on both its products and its brand, while ensuring that there's no diminution of the company's capabilities or subsequent erosion of value.

In conclusion, Nokia is certainly a much-improved proposition from where it was six years ago, but then again, so are the websites of its competitors. Perhaps what is interesting in this regard is that since Nokia led the world in the production and selling of handsets, it went on to lose share to its rival, Motorola, before recovering its position at 35 percent of the market—which is exactly where it was when the first Webwatch was written. So, who knows? There just might be some truth in a website being reflective of an organization's culture!

 

Ian Cocoran has worked as a senior manager and director with a number of multinational organizations and has been a contributor to brandchannel since its inception. He currently lives in Sydney, Australia, with his wife and daughter. He can be contacted via his website, www.iancocoran.com.

     
*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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