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Major League Baseball
foul?
by Alycia de Mesa
March 12, 2007
It was in the mid 1800's that Charles A. Peverelly wrote, "The game of base ball [sic] has now become beyond question the leading feature of the outdoor sports of the United States. […] It is a game which is peculiarly suited to the American temperament and disposition; […] in short, the pastime suits the people, and the people suit the pastime."
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After 150 years, Major League Baseball is still considered America's pastime (though some National Football League fans will disagree). As baseball begins its annual rite of spring training before the regular season begins, we investigate how a brand with 19th-century origins communicates its message using 20th- and 21st-century technology.
A first encounter with the MLB splash page leaves the feeling of…confusion. The interface, while neatly framed, is frenetic and frantic to look at—an interesting contrast from the laid-back pace of the game. What is perhaps most embarrassing (or most cowardly, depending on your point of view) is the predominant use of blue on the site. In and of itself, this may not seem like such a design faux pas, but unfortunately the other three major pro sport leagues in North America (NBA, NFL, and NHL) also feature the blue and white (in almost the exact same way) throughout their sites. In fact, open up these sports league sites side by side, and the only real differences are the names and logos.
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In addition to all the info a die-hard fan would want, such as scoreboards, stats, and standings, the MLB site has its own social networking features consisting of fan message boards, live game-day chat rooms, and customizable blogs. The league is also working with forward technology to provide baseball 24/7 via podcasts, video, mobile access, and the increasingly popular fantasy baseball. MLB.TV is a subscription service for streaming videos of live regular-season games, video and news from spring training, and archived games—plus non-US league games during the MLB off-season.
Other revenue-generators are banner ads by third-party companies, auctions of signed memorabilia, and standard shopping for official MLB team products through its online catalogue. Fee-based mobile services include text alerts and live game-day audio.
Though baseball joins the stars-and-stripes flag and apple pie as the American-icon triple play, many of its players hail from outside the US, including the Caribbean, South America, and the Far East. Thus, to remain as inclusive online as it is on the field, the website is available in Spanish, Korean, and Japanese. As with other sports leagues, the MLB is embracing and tapping into its global fan base, too: 10 percent of its $5.2 billion revenues in 2006 came from international markets.
It also offers a page for kids (not so creatively called "Kids' Club") complete with basic baseball info and various (Apple-incompatible) games attracting age ranges from preschool to late-elementary school. Cartoon graphics are mingled with the straight-laced, corporate template design to provide a kids area that overall skews extremely young in age. If the MLB hopes to reach tweens or even teens, "Kids' Club" strikes out.
Other than the subscription TV service, these "added-value" features are largely standard fare for all of the sports league websites. Overall, there is very little differentiation.
As hard as the MLB tries to stand out among the other three-lettered sports leagues as an online leader, the site still falls a few runs short. Perhaps the brand is swinging the bat too hard.
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Alycia de Mesa is a brand identity consultant and writer with over 10 years' experience, from Fortune 100 to start-up companies. She is author of Before the Brand, the definitive brand identity handbook, published by McGraw-Hill (under the name Alycia Perry).
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*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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Jun 25, 2007
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Uwishunu - where2go -- Abram Sauer
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An American city with origins in the 17th century uses 21st century technology to promote itself to residents and tourists.
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Apr 16, 2007
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Skip*Hop - strolls -- Vivian Manning-Schaffel
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Skip*Hop promises that parenting doesn't have to require losing one's cool(ness). Its website proves a brand doesn't need all the bells and whistles to communicate its message online.
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