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Redneck Bank - saddle up
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  Redneck Bank
Redneck Bank
saddle up
by Anthony Zumpano
July 27, 2009

Imagine the look on the face of the snootiest waiter at the fanciest restaurant when he delivers your check and you whip out your Redneck Bank checking card—a garish red slice of plastic bearing the face of a horse in mid-neigh, stained teeth on parade, announcing via word balloon that the financial institution issuing this card is “where bankin’s funner!”

 
With a name that could be a punch line for Larry the Cable Guy and a homepage resembling that of the old TV show Hee Haw, Redneck Bank is the online banking division for Bank of the Wichitas, a community bank with four locations in Oklahoma. The main Bank of the Wichitas site offers little evidence that it could be responsible for such an irreverent branding choice, unless you find it zany that the city of Wichita most people know is actually in Kansas. (The bank is likely named for the Wichita tribe, which is indigenous to both states.)

Promising “all the banking services you need without ever movin’ yer truck!” Redneck Bank offers checking and money market accounts, just like any other non-brick-and-mortar financial institution known as a direct bank (ING Direct is one of the more mainstream examples). But where ING Direct brands itself with a regal lion and a soothing orange sphere, Redneck Bank greets you with that guffawing steed in need of some teeth whitener.

If those ugly choppers don’t compel you to surf elsewhere, you’ll be impressed with this humorous bit of branding, particularly during a time when most news about banking in the US is almost as depressing as the obituaries…or your stock portfolio. (Washington Mutual, once the sixth-largest US bank, with a portfolio of tongue-in-cheek ad campaigns during the first half of this decade, is now history’s largest American bank failure and resides in the digestive system of JPMorgan Chase.)

A funny site that allows you to make a horse bristle and blink open its eyes with every mouseover won’t convince you that the bank is a safe haven for your money, however, so Redneck Bank’s “about us” section, labeled here as “yep, we’re a real bank!” does some explainin’: “There's nothing more serious than money…. The growing concern of our customers is a natural concern to us. So, we thought, ‘Let’s inject a little fun into the seriousness of the banking business.’”

This and other sections of the site that describe various features of Redneck’s online banking are written in clear, friendly and notably non-redneck English. Even if the page on money transfers is titled “movin’ yer money around” and features a Post-it imploring you to “open yer account now!” the rest of the copy assures potential customers that even if the bank doesn’t take itself too seriously, it is professional when it comes to handling money. Throughout, the site stresses that Bank of the Wichitas is almost 100 years old and is a member of the FDIC, so if that horse mistakes your cash for a bale of oats, you'll be covered—at least for the first $250,000.

 
 
Redneck Bank Redneck Bankin’ School, also known as the Online Education Center, is designed to allay any fears or dispel myths of banking in a virtual branch. This section is presented with a straight face and narrated by a serious female voice—probably a good thing, though I would’ve enjoyed a little banjo background music.

Redneck Bank (and sites like Tightwad Bank) is an amusing and arguably welcome take on personal finance, but will its site entice people to sign up? Conservative customers already wary of direct banks wouldn’t deposit a nickel, and some neigh-sayers might be offended by the whole redneck/talking horse theme.

On the other hand, many people, not just comedian Jeff Foxworthy, proudly embrace the redneck ethos, and a redneck-branded bank would appeal to far more customers than a brand called Direct Bank of the Wichitas. Perhaps there will be a bank appealing to folks in the northeastern US—call it New Yawker Bank—where an NYPD steed brags, “A bettah place to save dough? Fuggetabout it!”

But that’d be a horse of another color.

 

Anthony Zumpano lives and works in New York.

*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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Redneck Bank - saddle up
 
 It´s interesting that in the same paragraph you applaud the bank for a " umorous bit of branding" and bring up WaMu´s failure, with a reminder that they had similarly (tacky? condescending? irritating?) ad campaigns. At least one brand expert, John Tantillo, connected Wamu´s failure to their adveritising strategy: "The ads didn’t come out of the company’s core characteristics. They were just an image WaMu wanted to project —and as it turned out, this image was at odds with reality." 
sloane, consultant - July 30, 2009
 
 Actually, I just read another article explaining how the bank slaps clients with fees - ridiculous to put up with so many other Direct Bank options like ING. http://www.mainstreet.com/article/moneyinvesting/savings/redneck-bank-yokels-non-yokelsSo maybe they are trying to lure in and take advantage of the under-edumucated."If you’re a frequent check card user with a Redneck Mega Money Market Account, you probably won’t be laughing when you get your statement. You’ll pay $5 per check card transaction (after the six free transactions you get each month).And for withdrawals at ATMs not owned by Bank of the Wichitas, Redneck charges what amounts to a city folk fee of 75 cents per transaction, in addition to the fee charged by the ATM operator....The online bank’s You’re Approved account, aimed at account holders with little or no credit or poor credit, charges a $5 a month fee." 
sloane, consultant - July 30, 2009
 
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