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Mack Trucks
truckin'
by Jonathan Schneider
December 31, 2001
Compared to Mack, vehicles like Land Rovers, Humvees, and Toyota Land Cruisers can hardly be called trucks. After all, Mack has been building real trucks for over 100 years. Once American to the core, Mack is now owned by Volvo and confidently traverses 45 countries as well as the World Wide Web.
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Mack could easily have dismissed the need to build a great website. After all, the company sold only 33,041 trucks during the year of 2000. With sales that low, it’s a safe bet not too many deals are being closed online.
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However, Mack did in fact build a great site. And one with a single purpose in mind – to convince the world that “Mack means truck and truck means Mack.” By the time visitors leave, any doubts to that effect will have disappeared as quickly as if they’d been pitched into the back of a Mack LE.
The starting point of MackTrucks.com is riveting – literally and figuratively – and is a harbinger of what’s to come. Set on top of a dark blue diamond plate background, links will get you anywhere you want to go three times over. While the navigational redundancy might make a graphic designer cringe, it seems only fitting of Mack. If the company’s home page is fail-safe, then so must be its engines, transmissions, and clutches – just what a trucker wants.
In addition to downloadable product specs, truck locators, and extensive parts information, MackTrucks.com is a treasure trove of corporate history. Detailed chronicles of Old No. 1 (the company’s first ever self-propelled vehicle) and the 1967 dynamic Maxidyne Maxitorque engine-transmission duo show that Mack knows where it’s been. The area of the site devoted to customer feedback shows the company knows where it’s headed and bolsters the claim that a Mack is "Designed and based on input from the people who work with the product every day."
In an interesting twist of e-commerce, even car-driving consumers can get a piece of Mack. Just in case adoring fans cannot make the pilgrimage to the Mack Shop at the company’s Allentown, Pennsylvania, headquarters, they can buy an array of gear and collectibles on the site. All products are guaranteed to give "100% satisfaction" and live up to Mack’s legendary standards of "quality, reliability, and value." Now that’s a guarantee.
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Jonathan Schneider is the founder of Square One Research. He holds an MBA from Emory University's Goizueta Business School and lives in Atlanta, Georgia, with his wife Randee.
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*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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Jul 30, 2001
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Jean Paul Gaultier - pulp fiction
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The Jean-Paul Gaultier website turns out to be as eccentric as the brand itself... but in this case it's not a good thing.
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