linked in facebook twitter rss

  • Interbrand
  • Brandchannel

your chance!
your chance!
also of interest

 

  Fuji Film
Fuji Film
A Missed Photo Opportunity on Social Media
by Mark J. Miller
October 28, 2011

If you think of little green boxes when the words Fuji film come up, you clearly have no idea about the many other fields this company is involved in than making film for the cameras of everyday Joe Schmos.
 
Website

The company’s many different areas of expertise are evident right on the Fuji Film home page with sections called out on the bottom of the central image: optical technology, nanotechnology, sustainability, and social responsibility.

Each of the sections gets a turn as the main image on the home page as the attractive images roll at a steady pace from one to another. When you’re a company that’s all about images, you better make sure they’re attractive and intriguing. Fuji seems to score on both counts.

And the text doesn’t disappoint, either. On each section front, the copy sells the company as innovative and forward-thinking: “Pictures let people transcend space and time to convey emotional experiences across generations,” one section front reads. “The latest digital technology from Fujifilm preserves precious memories with intimate realism for posterity.”

Another reads, “Photographic film and human skin share an essential ingredient called collagen. Fujifilm combined its ultrafine particle technology with its in-depth knowledge of collagen to formulate innovative skin-care products.”

Of course they did. Makes you wonder why you didn’t think of it yourself, right?

Across the top of the site are your more general, work-a-day section heads: Home, Products, Support, News, About Us, and one that is clearly a subject the company is trying to showcase itself as being involved in: Sustainability.

This section features info on just how the company is trying to shrink its carbon footprint, use more natural resources, and package things more efficiently, among other things. One impressive thing in this section is the company’s forthrightness with sustainability reports. It provides PDFs of reports that fills curious consumers in on just how they are doing in different areas. For those who only want to fork over their cash to corporations that are environmentally conscious, the reports are a welcome touch.

Each of those work-a-day sections is stuffed with info, which works in stark contrast to how Fuji uses social media.

Social Media

At the top the Info tab on Fuji’s page presence, it reads, “Basic Information.” This could really be the title of Fuji’s overall social-media efforts.

Around 8,398 people “like” Fuji’s Facebook page at this point, but it doesn’t offer a lot of extra goodies to consumers. The page’s Wall consists of people either singing Fuji’s praises or expressing displeasure in one product or another. Customer-service reps seem ready to deal with either response.

The Info page gives a very basic rundown of the 76-year-old company: “On October 1st 2006, a new era began in which FUJIFILM Corporation has taken over the business operations of the former Fuji Photo Film Co., Ltd. under the overall direction of the” … and that sort of thing.

There are no past or future events on the Events page. There are actually seven discussions on the Discussions page, but the latest attempt at one was a month ago and it appears that five of them have only one post from the person who was trying to start the conversation. Kind of sad.

 
 
Fuji Film The one shining moment of the whole Facebook site is, not surprisingly, the Photos section. There are a couple of random photos of Fuji products but this page is all about the beautiful tapestry of photographs that cover the length of the page. Blades of grass, setting suns, cruise ships, apples, you name it. It feels good, after all the straightforwardness of the rest of the site, to enter a creative explosion of sorts. It’s not as if all the photos are masterpieces but, as a collective whole, it is a lovely experience, a reminder of why any of us care about cameras to begin with.

Meanwhile, Fuji only has only about 2,500 followers on Twitter, but that may be because the info handed out is a series of retweets and “thank you for following” and that sort of thing. One post, though, is an eye-catcher: It asks for people to post photos to the new Fuji Flickr page.

Fujifilm teamed up with Ning.com to create a social network called ZSpotNow.com that would focus on a single digital camera manufactured by Fuji, according to TechCrunch.com. The cameras were built to make it easy to upload images to the Internet, so one guesses that this site would have allowed for that. The plan for the site was to also host some live events in Miami, New York, and Los Angeles and have the bands and DJs involved post content to the site.

The company must have grown from that experiment because it has also launched SeeHere.com, a site that seems to compete with the likes of Picasa and Flickr. It was relaunched in April.

SeeHere has its own Facebook site, which has more than 4,800 people who like it as well as a Twitter page that has around 460 followers.

For a company that clearly has a lot of engineers and designers working for the company, the social-media offerings are surprisingly basic and unengaging. IN a way, it all feels a bit clinical and as if it’s done because it needs to be done. It’s a whole different experience from the company’s web presence, which showcases Fuji more as a company full of surprises and fascinating innovations. Its strongest asset, though, and where it engages its market best is in showcasing photographs. Everyone wants to show off their best stuff to the world. Let’s hope Fuji does that a little more in its social-media offerings as time goes on.

 

Mark J. Miller writes a daily sports column for Yahoo! Sports and is a contributing writer to Crain's BtoB's Media Business magazine. His work has appeared in National Geographic Adventure, ESPN, The Washington Post, Salon.com, I.D., and Glamour, among others.

*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
 commenting closed Add Social Bookmark bookmark  print
 suggest topic  recommend ( 6 )  email

  brandchannel Digital Watch archive   2012  | 2011  |  2010  |  2009  |  2008  |  2007  |  2006  |  2005  |  2004  |  2003  |  2002  |  2001
 
 
Dec 9, 2011 Hertz - For Heroes -- Sheila Shayon
  A look into what Hertz is doing digitally to support our troops
   
 
Oct 14, 2011 Starbucks - A Triple Shot of Mobile -- Sheila Shayon
  A deeper look into what the Starbucks brand is doing digitally.
   
 
Sep 30, 2011 Easy Money - H&R Block -- Mark J. Miller
  A deeper dive into what H&R Block is doing digitally
   
 
Aug 26, 2011 Beyond the Ring - WWE Lays Smackdown on Social Media -- Robert Truglia
  WWE turns avid fans into social media ambassadors.
   
 
Aug 12, 2011 Just a Pinch - June Cleaver Meets Facebook -- Sheila Shayon
  Dan Hammond builds a tightly knit virtual kitchen table with Just a Pinch.
   
 
Jul 22, 2011 USA Network - Characters Welcome, Passion Required -- Sheila Shayon
  A deeper look into USA Network's TV-to-digital world.
   
 
Jul 8, 2011 Zappos.com - Walking Tall -- Mark J. Miller
  Zappos makes strides on the web
   
 
Jun 24, 2011 Ride on! - Schwinn -- Mark J. Miller
  A look into the digital world of the Schwinn brand.
   
 
Jun 10, 2011 What Makes True Love? - Tiffany & Co. Does -- Robert Truglia
  A closer look into Tiffany & Co.'s new "What Makes True Love" website, and its other digital engagements.
   
 
May 20, 2011 Wells Fargo - Riding High -- Mark J. Miller
  Wells Fargo offers a look back at its history and a look forward across its digital touchpoints with customers.
   
 
May 6, 2011 IdeaJam - Intel and Ashton Kutcher Spark Innovation -- Sheila Shayon
  Intel and Ashton Kutcher bring together digital innovators.
   
 
Apr 22, 2011 Ben & Jerry’s - How Tweet It Is -- Sheila Shayon
  Ben & Jerry’s pitch fair trade with a clever Twitter promotion.
   
 
Apr 8, 2011 BankSimple - Banking on Mobile -- Sheila Shayon
  BankSimple aims to build a better bank on digital
   
 
Mar 25, 2011 Barbie and Ken - A Digital Love Story -- Barry Silverstein
  Barbie and Ken’s break-up and reunion plays out on social media.
   
 
Mar 18, 2011 TOMS Shoes - Stepping in a New Direction -- Sheila Shayon
  As TOMS Shoes prepares to expand its mission, founder Blake Mycoskie seeds the pending change across the digital and social web.
   
 
Mar 11, 2011 Bizzy - Checking In and Checking Out -- Sheila Shayon
  Bizzy adds to mobile offering with Check Out feature
   
 
Mar 4, 2011 IWC - A Timeless Brand Takes to the Web -- Sheila Shayon
  International Watchmaking Company ticks along online.
   
 
Feb 25, 2011 Aveda - Glocalizing Facebook -- Sheila Shayon
  Aveda brings location-based functionality to its Facebook page.
   
 
Feb 18, 2011 Ford Explorer - Facebook Adventurerer -- Dale Buss
  Ford leverages Fiesta social savvy to rev up Explorer
   
 
Feb 11, 2011 Under Armour - Wicky Business -- Mark J. Miller
  Under Armour engages fans on Facebook and Twitter, but falls down on its consumer website.
   
 
Feb 4, 2011 Mini - Little Big Car -- Mark J. Miller
  A deeper look into the world of the big little car.
   
 
Jan 28, 2011 Nuk - Latching on to social media -- Mark J. Miller
  Latching on to social media.
   
 
Jan 21, 2011 Stanley Tools - Hammer Time -- Mark J. Miller
  A deeper look into what Stanley Tools is doing in the digital world.
   
 
Jan 14, 2011 EverythingMom - Leveraging the Mommy Market -- Barry Silverstein
   
 
Jan 7, 2011 Duncan Hines - A Social Media Mix, from Licks to Likes -- Chana Mayefsky
  The plusses and minuses of viral video