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DFW Airport
yee-haw!
September 16, 2002
Unlike many Marketing Resources Management (MRM) websites, the Dallas/Fort Worth International Airport’s (DFW) site is publicly accessible on the Internet and is a superb site to showcase the emerging concept of MRM (a.k.a. EMM, Enterprise Marketing Management).
Let’s be clear: The DFW site is not the most aesthetically
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appealing and creative website on the face of the planet.
It is, however, functional in a way that, most likely, improves the efficiency of the airport operations and of its marketing resources. The winners are the customers, shareholders, and frustrated marketing managers, who would have otherwise wasted considerable amounts of time coordinating the marketing effort. This is not the way you want to use your best marketing talent—those who have the people and communication skills to influence the organization with their vision, creativity, and analytical rigor.
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A well designed website such as DFW Airport can help in leveraging that talent. To passengers, it provides relevant information on flights, airlines, terminals, parking, transportation, shops, and restaurants. Businesses, volunteers and members of the press will also find the information they are looking for. Vendors and employees alike will find a mine of information hidden behind the About Us button: financials, traffic statistics (in Excel format), newsletters and publications by DFW, and brand guidelines.
The latter covers a range of brand management information, from a branding glossary (e.g., “Logotype: artwork for the airport legal/communicative name - Dallas/Fort Worth International Airport”), to identity guidelines, to contact information to reach brand and marketing offices.
The navigation menu in itself is a roadmap to corporate identity management:
1. Identity: covers how to choose the correct logo, DFW logo, DFW logotype, tagline, color palette, logo misuse, and typography.
2. Communications: stationery, forms and labels, press kit, print advertising, PowerPoint presentations, websites, promotional items, passenger brochure, annual report.
3. Airport Branding: covers public transport vehicles (e.g., livery, airport bus), service vehicles (e.g., police squad car), and signage (e.g., fabrication, installation).
The last page allows the user to download the artwork and instructions for the logo, communication material, and vehicles.
Each page covers the details necessary for the proper implementation of a marketing-related operational decision, from creating a corporate PowerPoint presentation to the color treatment of airport buses. Moreover, the contact name and number of a brand specialist appears clearly, to provide help beyond the general guideline principles.
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*Due to the constantly changing environment of websites, some reviews may no longer reflect the current website for this brand.
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Dec 9, 2002
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Bajaj Auto Limited - Tanks
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As Bajaj Auto Limited goes forward with its brand, its dot com division appears to be in reverse.
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Nov 11, 2002
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Grey Goose - Spirited
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Grey Goose, the blind-taster's favorite vodka, celebrates a modern France online.
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Nov 4, 2002
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Tata - Wasteland
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India's Tata Group demonstrates that placing a logo on a non-descript website is not online branding.
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Oct 7, 2002
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LIC - boredom insured
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The Life Insurance Corp of India’s formidable and well-deserved reputation doesn’t appear to cover its website.
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Sep 30, 2002
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Benetton - divided
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The only thing shocking about Benetton’s site is the lack of merchandizing.
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Sep 9, 2002
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ING Group - void
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ING needs to invest more time in its site to effectively convey the global brand’s financial services.
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Aug 26, 2002
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Timex - flies
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Timex winds up using hi-tech to appeal to the Indian market.
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Aug 12, 2002
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CavinKare - blemish free
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The Indian FMCG brand competes with brands like Hindustan Lever and P&G for the massive Indian market share.
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