U.S. Airlines See Modest Rise in Consumer Satisfaction

As airlines have folded and merged and cut flights and laid off employees and jacked up prices on transporting baggage, among other things, it’s been tough for consumers to not get frustrated with them. 

But the new American Customer Satisfaction Index indicates that fliers are starting to see the skies as somewhat friendlier. In the first three months of this year, U.S. customer satisfaction with airlines rose 3.1% from a year ago.

"Thanks to operational improvements and fewer weather disruptions, our members are again delivering strong on-time performance and already this year set two all-time records for baggage handling," commented Steve Lott, spokesman for Airlines for America (formerly known as the Air Transport Association of America), about the group's latest press release to USA Today.Continue reading...