Posted by Amanda Caswell on July 29, 2014 08:01 PM
The days of the "double double" are numbered. Well, not quite. But Tim Hortons can see a future where their brand experience pushes far beyond that iconic order.
At the company's recent franchise owners conference, an innovative invite-only concept store highlighted the evolving landscape of Canadian tastes and explored what might be new in store. As "Tims" gets ready to turn its first store into a celebration of its 50 years in business, it's also brewing up a fresh pot of brand experience, and envisioning how future stores can transform.
Cue its "Restaurant of the Future" concept store, which goes beyond brewing just java—this location also served coffee beers inspired by the famed Tim’s flavor, and an expanded menu that included omelets and crepes.Continue reading...
Posted by Shirley Brady on July 29, 2014 06:44 PM
TD Bank showed its gratitude to its LGBT customers and employees by sponsoring WorldPride 2014. Now it's showing its gratitude to all its Canadian customers with its #TDThanksYou (or #TDVousDitMerci in French) campaign, in which ATM machines and the bank's employees thank customers for choosing TD.
In a move that recalls Coca-Cola’s Open Happiness machine giveaways, TD’s ATM machines are shown dispensing gifts ranging from a flight so a mother can visit her sick daughter in Trinidad to a meeting with a Toronto Blue Jay to free tickets to Disneyland. (The campaign also recalls WestJet's emotional holiday campaign in Canada.)
Watch what happens below, in a video that now has almost 1.4 million views on YouTube.Continue reading...
Posted by Sheila Shayon on July 29, 2014 12:58 PM
Research increasingly shows that billions of dollars in brand value are tied to Corporate Citizenship. To that end, Interbrand, the world's leading brand consultancy (and brandchannel's parent company) is expanding its Corporate Citizenship practice to Canada, where national brands are increasingly coming under the scope of environmental and socially-conscious consumers.
At a launch breakfast hosted in collaboration with Deloitte last week, Carolyn Ray, Managing Director of Interbrand Canada, addressed the growing need in the Canadian marketplace for brands to have a transparent Corporate Citizenship strategy.
“It's evident to us, from our Best Canadian Brands (report), global brand valuation reports and the discussions we've been having, that brands are either not getting recognition for the good things they are doing, or don't have a corporate citizenship strategy in place to accelerate their brand and business performance. We want to help close that gap,” Ray said.
“We believe there is an opportunity for Canadian companies to look to Corporate Citizenship to accelerate business and brand performance, particularly in an era of rising stakeholder expectations and increasing transparency."
brandchannel caught up with Ray to talk trends, implementation and the importance of Corporate Citizenship to increasing brand value.Continue reading...
Posted by Sheila Shayon on July 25, 2014 05:33 PM
As consumer demand for greater transparency by brands increases, companies are stepping up their commitment to sustainability.
Procter & Gamble is partnering with the Malaysia Institute for Supply Chain Innovation to help small farmers improve their palm oil and palm kernel oil production as part of its zero deforestation goals set in April after the consumer packaged-goods company was targeted by Greenpeace.
“We already work with larger suppliers to trace the origin of our supply chain, but small farmers—in places like Malaysia and Indonesia—account for 35 to 45 percent of palm oil production,” said Len Sauers, VP P&G Sustainability.
But brands aren't the only ones having to make decisions with sustainability in mind. New tools and online tracking technologies aim to help better understand consumer behavior with respect to sustainability such as supercookies, browser fingerprinting, location-based identifiers and behavioral tracking.Continue reading...
Posted by Shirley Brady on July 7, 2014 06:05 PM
The recent WorldPride event in Toronto marked the first time the event had been held in North America—and served as a testament to platinum sponsor TD Bank Group's acceptance of diversity.
The most valuable brand on Interbrand's Best Canadian Brands report, TD Bank not only sponsored WorldPride 2014, which ran from June 20 to 29 and attracted an estimated two million people across the Greater Toronto Area, but helped the host committee land the event by sponsoring their bid and accompanying them to make their case to InterPride, the event's organizer, in a first for a corporate sponsor.
It also wasn't a one-off commitment. TD is supporting 42 Pride events across North America this year, including signing a multi-year partnership with Boston Pride, all part of its bigger committment to equality and creating an inclusive workplace. "This is our tenth year of supporting Pride events," notes Scott Mullin, the bank's Vice President of Community Relations. "Ten years ago it was seen as pretty edgy for a financial institution."Continue reading...
Posted by Dale Buss on June 12, 2014 03:01 PM
It's always interesting to see a non-tech brand stretch itself to adapt and explore the latest technology, especially when such explorations directly attribute to growth ambitions and a positive brand culture.
That’s what Lowe’s is attempting with its new “Holoroom” augmented reality project and related efforts that stem from the home improvement chain’s earnest ambition to envision the future of its industry and to help consumers access the possibilities. The new Lowe’s Innovation Labs will focus on “uncommon partnerships” with tech consultants Singularity University and SciFutures.
Holoroom is the first fruits of their cooperation, a 20-by-20-foot room that allows customers to simulate renovation projects. They can create realistic spaces on an iPad stocked with Lowe’s goodies and then “enter” the Holoroom to experience a 3D version of their creation, Ad Age reported. An app allows them to work on their 3D creation at home.Continue reading...
Posted by Dale Buss on May 30, 2014 02:39 PM
Retailing in Canada is embroiled in difficulty, between the travails of homegrown retailers like bookseller Indigo to US-based brands like Target, Sears and Walmart that are attempting industry conquest.
In that context, it’s encouraging to see the fast success of one domestic Canadian retail brand, Dollarama. The dollar-store retailer appeared for the first time on the Interbrand list of Best Canadian Brands this year, ranked at No. 15 with C$1.273 billion in annual brand value.
“It’s a very simple model,” Carolyn Ray, managing director of Interbrand Canada, told brandchannel about Dollarama. “They do no advertising whatsoever. The price point, of course, is low. The stores are clean and well-organized.”
Dollarama has about 800 stores in Canada now with an expansion to 2,500 stores planned within a couple of years, Ray said. “It’s great to go into that store and get what you were promised,” she said.Continue reading...
Posted by Dale Buss on May 27, 2014 05:12 PM
Canada has been in the news a lot lately, mostly for being a hard nut to crack when it comes to retail. But according to Interbrand's just-released Best Canadian Brands report, other sectors such as financial services have come into their own in the northern marketplace.
Among the top five brands, three are banks, with TD retaining its No. 1 positioning and the Royal Bank of Canada coming in at No. 2. Still, other list-makers among the top 25 brands, including lululemon and WestJet, have become increasingly savvy about finding ways to extend their value both in Canada and abroad.
“We’re trying to create a bit of a call to action for brands in Canada,” Carolyn Ray, managing director of Interbrand Canada, told brandchannel. “We want brands to ‘step out of line’ and do things differently, take the opportunity to reassess whether they’re getting the most they can out of what they’re doing, and their investments in their brands.”
Scotiabank is one most-valuable brand that has needed no such prompting, Ray added. The financial-services giant grew its brand value by 94 percent since 2012, to C$7.7 billion in the latest Interbrand ranking, in part by “becoming increasingly customer-centric,” she said. “It’s become almost like an obsession” with the brand as Scotiabank “uses that lens to filter all their marketing decisions.”Continue reading...