Best Global Green Brands 2014

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CEO of Failing Cosi Chain Says Staff is to Blame

Posted by Dale Buss on August 19, 2013 03:29 PM

New CEO Stephen Edwards is attempting radical surgery on the foundering Cosi fast-casual chain, and one of his first moves has been to publicly throw Cosi's employees under the food truck.

"People love our sandwiches, they love our salads," Edwards said on a conference call last week to discuss Cosi's abysmal $2.1 million-loss performance during the second quarter, which came along with an 11 percent decline in revenues. "We hear it time and time again, it's never a complaint—a complaint is because someone was rude to me, my sandwich or salad was incomplete in the ingredients it was supposed to have ... or I got the wrong order or it took me 20 minutes to get my order when there was nobody else in the store."

And the CEO further explained, "We have a culture that's lost engagement with the process of serving food to people in a hospitable way, and we get a number of remarks from customers about how much they love our food and our products but they've just been disappointed time and time again by the service or they experience they've received in the store."Continue reading...

brand news

In the News: Penguin Random House, Harley-Davidson, Toyota and more

Posted by Dale Buss on August 19, 2013 09:21 AM

In the News

Penguin Random House diversifies to TV.

Harley-Davidson launches biggest new product initiative.

Toyota lets dealers drop sagging Scion brand.

AB InBev and MillerCoors bet on boozier brews.

Al Jazeera America vows sober look at news when it debuts Tuesday.

American Airlines and US Airways are left in lurch by US over merger.

Coca-Cola begins marketing herbal drink in Thailand.

Cosi admits its service stinks.

Eight O'Clock Coffee ups marketing to refresh brand.

Eli Lilly enters unusual patent dispute.

Five Star Feature Films finds a flop in Jobs.Continue reading...

brand news

In the News: Disney, Fox, L'Oreal and more

Posted by Dale Buss on August 16, 2013 09:23 AM

In the News

Disney readies for risky Disney Infinity debut this weekend. 

Fox plans weekend debut of new sports channel.

L'Oreal makes $843 million takeover bid for China's Magic Holdings

Acura teams with Thrillist for MDX experience.

Al Jazeera promises fewer than usual commercials.

Apple tightens App Store rules on kids' data. 

Boeing traces trail of faulty fire extinguishers in 787s.

Cadillac lures Clint Eastwood to concept-car reveal.

Cosi changes operational approach as chain struggles.

Google ticks off marketers with Gmail overhaul as it blocks Microsoft's YouTube Windows app. 

H&M may source clothing from Ethiopia.

IBM buys security firm to further plans of Israeli cybersecurity lab. 

JetBlue partners with British Airways.Continue reading...

brand news

In the News: KFC, Honest Tea, Myspace and more

Posted by Dale Buss on June 13, 2013 09:16 AM

In the News

KFC drags down May results for Yum! Brands in China.

Honest Tea predicts over $100 million in sales in 2013.

Myspace runs first TV ad in revival bid.

Airbus takeoff of A350 pressures Boeing.

Amazon's Kindle debuts in India

Apollo Tyres of India buys Cooper Tires for $2.5 billion.

Audi develops "road frustration index" as it sees new sedan variant becoming best-selling version of its A3.

BMW is sued by US over criminal background checks in hiring.

Burger King faces PR mess in razor-blade mishap.

Cosi CEO resigns.

ESPN pulls plug on 3-D channel.Continue reading...

brand news

In the News: Toyota, Domino's Pizza, McDonald's and more

Posted by Dale Buss on December 17, 2012 09:01 AM

In the News

Toyota sets to reclaim world sales crown as GMand Volkswagen vie for No. 2 and hints at elimination of Matrix model.

Domino's Pizza founder sues over Obamacare contraception coverage mandate.

McDonald's tries to get franchisees to stay open on Christmas.

Akamai taps co-founder as new CEO.

Burger King works with franchisee to expand in Mexico.

Chobani nears openingof huge new factory in Idaho.

Cosi uses pop-up unit in Chicago to test growth ideas.

Cox cable TV guide offers personalized recommendations in U.S. first.

Discover Communications makes key European deals.

Facebook counts on big deal with Walmart.Continue reading...

brand news

In the News: Cosi, Goldman, Evian and more

Posted by Dale Buss on June 5, 2012 09:00 AM

In the News

Amazon buys publisher of romance and mystery books and cools down its warehouses.

Bona Film Group of China talks with Hollywood outfits.

Coca-Cola's Australian JV says cheers to beer.

Cosi tries for dramatic turnaround under new CEO.

Disney to restrict junk-food advertising on its shows.

EA offers much of new Star Wars game for free.

Goldman Sachs outlook dims.

Google buys Meebo to bolster Google+ as its battle with Apple expands to mobile maps.

Groupe Danone fails Chinese entry inspection for Evian water.Continue reading...

brand news

In the News: Apple, Google, Pringles and more

Posted by Dale Buss on February 10, 2012 09:04 AM

In the News

Apple, now worth more than Google and Microsoft combined, is hit with stores protest over Foxconn treatment of workers in China, while fans anticipate new iPad and iPhone models.

Barclays caps bonuses as profit falls.

Beyonce and Jay-Z move to trademark daughter's name.

Bing and Viggle partner for second-screen Grammy effort.

Citibank bill-pay app charged some users twice, bank concedes.

Continental pushes past Southwest in customer loyalty.Continue reading...

brand news

In the News: Avon, Weight Watchers, Hyundai & more

Posted by Dale Buss on December 14, 2011 09:02 AM

In the News

Anheuser-Busch InBev tries a tea-lemonade "light alcohol" drink for Michelob.

Ann Taylor woos younger women by featuring stylish students.

Avon replacing Andrea Jung as CEO.

Best Buy finds that deep discounts sacked profits.

Canadian Tire buys house in Toronto just for webisodes.

China plans to impose duties on U.S.-imported cars, ratcheting up trade tiff.

Chrysler picks up sales and financial momentum while parent Fiat treads cautiously.

CNN rehires Christiane Amanpour, who will continue to contribute to ABC News.Continue reading...

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