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bc q&a

5 Questions: Leslie Gaines-Ross on the Price of Brand Incivility

Posted by Sheila Shayon on October 30, 2014 02:44 PM

The fifth annual Civility in America study from Weber Shandwick finds that America has a decorum deficit—and there are implications for brands.

Millennials (born post-1980) and Gen X (born between 1965 and 1980) blame the Internet and social media for worsening attitudes and increasingly negative interactions, while Boomers (1945-65) and the Silent Generation (pre-1945) mostly blame politicians and politics. 

This year's study, conducted with Powell Tate and KRC Research, has flagged findings for brands pursuing engagement with millennials, seen by many marketers as the most influential and financially important segment that is empowered and poised to make good on their beliefs.

As the study reveals, millennials are the most likely to stop buying from a company that treats them uncivilly, and will advise others to do the same. Professional and college sports are losing fans, as 24% of millennials have stopped attending sporting events because of uncivil behavior on the field or in the crowd. 

brandchannel spoke with Leslie Gaines-Ross, chief reputation strategist at Weber Shandwick, about the report's insights into the opportunity for brands to engage millennials in a more civil, authentic manner. Continue reading...

personal brands

Brand You: Buffing Up a Digital Reputation

Posted by Matthew Moore on May 8, 2012 11:03 AM

In the digital world we live in, we are constantly bombarded with information that influences our perception of many different brands. A poor advertising campaign or a PR snafu can easily tarnish a brand’s image. What about your personal brand though? The idea of personal branding has been around for a while now, and your personal image is easier than ever to create online via websites like Facebook, Google+, etc. However, the rapidly expanding reach of the internet in our daily lives is also making it harder than ever for some to accurately present themselves.Continue reading...

brands under fire

Lowe's All-American Muslim Ban Leads 2011 PR Blunders

Posted by Shirley Brady on January 2, 2012 05:01 PM

Lowe's controversial decision to pull its advertising from TLC's All-American Muslim reality series — already spoofed by Funny or Die — has been named one of the top PR disasters of 2011 by Business News Daily. Read more here.

nation brands

'Cool Japan' Branding Evolves with Uniqlo Logo Designer and 'Japan Next'

Posted by Mark J. Miller on September 19, 2011 04:34 PM

The Economist opined in April that the earthquake and tsunami had battered Japan's image, quoting a Western diplomat complaining, "People buy 'brand Japan' because it implies a premium—that the quality will be better, or the product is more reliable—and now they don't have that." Interbrand Japan noted in a post-crisis report that the impact on "Brand Japan" and "the effects of the disaster on perceptions differ greatly by country and by category."

Without a doubt, having been battered physically, economically and emotionally country, the nation is still rebuilding from the brutal earthquake on March 11 — which makes it high time to evolve the Cool Japan nation-branding campaign, which the Japanese government is ready to do following a logo search. “To say we’re going to rebuild doesn’t simply mean we should go back to the way things were,” said 46-year-old winning designer Kashiwa Sato to the Wall Street Journal.

Sata, the award-winning designer who created the distinctive logo for Uniqlo and designs for other Japanese brands including Honda, saw his design selected out of 99 submissions to represent “Cool Japan,” a government effort that pre-dated this year's natural disaster to help the rest of the world understand modern Japan.Continue reading...

games people play

Electronic Arts’ Best Game: Avoiding Taxes

Posted by Anthony Zumpano on September 12, 2011 12:58 PM

When you contemplate the generous — some would say scandalous — tax breaks enjoyed by large companies, the benefiting brands you probably recall are multinational conglomerates like GE or “too big to fail” financial firms like Goldman Sachs.

But in addition to the kinds of brands that keep PR armies constantly marching in defense of their reputations, one sector that’s enjoyed extraordinary joy every April 15, according to the New York Times, is the gaming industry.

The Times focuses on Electronic Arts, which over the last five years paid $98 million in taxes – which sounds like a painful tax bill until you compute that if EA paid the full official US corporate tax rate of 35 percent, it would have shelled out $420 million on its $1.2 billion in profits.

Conspiracy theorists could claim that IRS agents are huge fans of EA’s Madden football game franchise, but the reality is that the company can take advantage of its three-headed brand identity: it’s a software-development brand, an entertainment brand, and an online retailing brand.Continue reading...

brand accolades

Whirlpool, Turning 100, Cleans Up on PR Front

Posted by Mark J. Miller on July 4, 2011 05:00 PM

IBM and Nivea aren't the only brands turning 100 in 2011.

Whirlpool also marks a centenary in business this year and as a little extra feather in its cap, the Public Relations Society of America has recognized it for superior performance in the area of media relations.Continue reading...

brand challenges

Southwest "Too Fat To Fly" Apology Too Little, Too Late?

Posted by Sheila Shayon on May 18, 2011 11:30 AM

Turning to other "airline brands under fire", Southwest is losing its mojo and needs to work on restoring its reputation.

As Kenlie Tiggeman told NBC News, the airline, once revered as a trendy alternative brand in a highly competitive industry, needs sensitivity training. Tiggeman and her mother, Joan Charpentier, were on a layover in Dallas on Easter Sunday, when a Southwest employee singled them out (along with another passenger) for their weight. 

After a very public 45 minute conversation about their weight and clothing size, they were told by an agent they were — in words Southwest is still living down — “Too fat to fly,” said Tiggeman. "I asked him what the weight restrictions were and he said that he didn't know, just that we were too heavy to fly.” 

Did Southwest learn anything from last year's Kevin Smith debacle?Continue reading...

brand extensions

Trump Golf Biz First To Suffer Trump Prez Biz

Posted by Abe Sauer on May 9, 2011 02:00 PM

Above all, Donald Trump prides himself on being an exceptional businessman. In fact, one of his core criticisms of the current leader is that he doesn't know how to do a deal, saying in one interview "I'm a deal man. I make hundreds and hundreds of deals and transactions. [President Obama] never did deals before."

So then, just what kind of a business impact would a Trump presidency have on, say, Trump's signature golf courses? We already know.Continue reading...

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