As the holidays are fast upon us, the brightest creative-commerce minds are devising promotions, deals and give-aways to snare the 2012 shopper wherever and whenever he or she may be.

The U.S. National Retail Foundation estimates that Holiday 2012 shoppers will spend $750 per family (up less than 1% from last year), with shopping smarter particularly important for higher-priced tech items that one-third of the population is focused on as lead gifts.

New research from Accenture shows a shift in consumer purchasing behavior and use of shopping channels, specifically online, regarding personalization vs. privacy, digital vs. in-store shopping and the rise of “showrooming.”Continue reading...

Executives at Wal-Mart Stores, Inc. in Bentonville, Arkansas, were already having a bad week, with its holiday-heightened labor dispute on the current cover of Bloomberg Businessweek and brisk business making Bushmaster rifles the #1 assault rifle in America criticized in the wake of the Newtown, CT, school massacre. Still, at least the Mexico bribery scandal that besmirched its corporate reputation earlier this year, when a New York Times investigation was published, was dying down. Until Tuesday night.

That's when the New York Times' follow-up to its April expose was published online, with the headline, "How Wal-Mart Used Payoffs in Mexico." After examining thousands of documents and talking to local officials and Walmart's own executives, the latest chapter in the NYT expose concludes, "An examination by The New York Times found Wal-Mart de Mexico to be an aggressive and creative corrupter, offering payoffs to get what the law otherwise prohibited."

The story is featured on the New York Times homepage today, smack in the middle of the gun debate raging among its readers, editors, writers and the population at large — a debate in which Walmart's brand is also involved as America's largest seller of guns, and the Sandy Hook rifle, in particular.Continue reading...

This year we saw "Black Friday" creep, with store openings encroaching on Thanksgiving a troubling US retail trend to many. Now, get ready for the overnight retail rush heading into the final stretch of Christmas shopping.

Macy's has announced it will be open 24 hours a day, starting at 7 a.m. on Friday, December 21, and running through 7 a.m. on Sunday, December 23. And now comes the announcement by Toys R Us that it will stay open nationwide for 88 continuous hours beginning at 6 a.m. on December 21 through 10 p.m. on Christmas Eve.

In fact, the Toys"R"Us global flagship in New York's Times Square is going for an even bigger record. It opened its doors for 24/7 shopping at 7am on Sunday, December 2, and is keeping them open until 10pm on Christmas Eve, "providing New Yorkers and visitors alike a record-breaking 543 consecutive hours to shop around the clock for all their gift-giving needs."

Whether any store really needs to stay open until 10 p.m. on Christmas Eve — how much of a procrastinator do you have to be to be Christmas shopping at that hour? and how much overtime are the workers getting for those overnight shifts? — is another issue. Does a never-close-the-doors promotion really help time-stressed consumers and help the retailer pick up market share during an already-frenetic month?Continue reading...

Target recently celebrated its 50th anniversary, but don’t think this retailer is getting old and stuck in its ways. Chief Marketing Officer Jeffrey Jones, who joined the organization earlier this year, is planning to put a good deal of energy into digital content rather than simply in pushing out marketing campaign after campaign.

“In the past, marketers would make campaigns, they would put them in the world, and they would wait to see what happened,” Jones said in a video released on the brand's A Bullseye View website and YouTube channel. “In today’s world, it happens hourly. It happens daily. And this is a brand that has such enriched deep content that our guests want to hear from us on. So if we can create content and share content and allow our guests to speak on our behalf, that’s really beneficial for them to deepen their engagement and it helps us amplify our message as well.”Continue reading...

It turns out that Fresh & Easy was neither, in the end.

Tesco, the third largest retailer in the world, has announced that is ready to pull up stakes and close its 200 Fresh & Easy supermarkets in California and Nevada after a largely unsuccessful five-year run.

As Tesco CEO Phil Clarke put it about why the US grocery store brand is "under strategic review," "It just became clear to us that the journey to sustainable returns was going to take too long. ... It's likely but not certain that our presence in America will come to an end."

Tim Mason, deputy chief executive in charge of the U.S. business, has left the company, effective immediately, after 30 years of service. But as we reported back in July, the writing has been on the wall for Tesco's US expansion.Continue reading...

The real Victoria’s Secret? Retro marketing. While competitors envy the brand's social media savvy, the intimate-apparel chain is more focused on generating buzz the good old-fashioned way: TV. It's continuing its annual blow-out network television holiday fashion show with its signature “Angels” appearing bejeweled in Swarovski crystal-decorated lingerie strutting the catwalk in stiletto heels:

Last year, the special received its highest rating in a decade, 11.5 million viewers, and most of them women. VS “Angels,” a cornerstone of the brand’s image, are also featured in catalogs, in-store and in advertisements, while its website features a “VS All Access” section about them, a list that includes supermodels Adriana Lima, Miranda Kerr and alumni Tyra Banks, Gisele Bundchen and Heidi Klum.Continue reading...

"Buyer beware" applies now, more than ever, as holiday shoppers take to the web and mobile to snap up bargains. According to the latest MarkMonitor Shopping Report, one in five bargain hunters in the U.S. and Europe mistakenly shopped on e-commerce sites selling counterfeit goods while searching for deals online.

“Consumers are being waylaid by rogue e-commerce sites, causing brands to lose business. The findings from our Shopping Report underscore the importance of developing proactive brand protection strategies in the digital age,” said Fredrick Felman, chief marketing officer of MarkMonitor, Thomson Reuters' enterprise brand protection business.

Working with Nielsen “to analyze anonymized data from Nielsen’s permissioned online panelists in six countries over a nine-month period, nearly five million shopping sessions were surveyed…focusing on the search terms the shoppers employed, such as 'fake,’ 'replica,’ 'cheap' or ‘discount,’ to determine their motivation.”

The MarkMonitor Shopping Report examined multiple demographics including age, income, education levels, and household size, and found that there are only minimal differences between online consumers seeking counterfeit goods and bargain hunters looking for a good deal on legitimate goods.

“These findings really challenge the common assumption that consumers who purchase counterfeit goods are distinctly different than those consumers buying genuine goods,” said Eric Solomon, SVP, global digital audience measurement, Nielsen.

“Deal seekers outnumbered consumers seeking fakes at the rate of 20 to 1,” notes the release from MarkMonitor, but deceptive pricing on counterfeit goods, often priced comparably to legitimate goods on sale, discounted at 25–50% off list prices, suggest ‘blowout’ or year-ender sales and lure unsuspecting shoppers.Continue reading...

What's the best way for a well-known retailer to introduce its brand to a new country? Come bearing gifts. That, apparently, is Target's strategy. In advance of its spring 2013 launch in Canada, the retail chain is laying the groundwork with PR-positive initiatives, including a push to support Canadian charities, sustainable stores, and a focus on Canadian fashion designers.

Target has pledged to give $1 million to six local Canadian charities in food, active play, education, and the arts. Visitors to Target's Canadian Facebook page through December 9 can select any of the six charities and Target will make a $100 donation and add the donor's photo to its "Gallery of Giving." Facebook visitors can also specify the province where they would like the money to go. The "Give with Target" campaign just launched on November 20 and has already raised over $250,000.

Will using corporate citizenship as a calling card convince Canadians to forgo Walmart and homegrown faves such as The Bay, Sears (which just refreshed its branding ahead of Target's arrival) and Canadian Tire?Continue reading...