Posted by Sheila Shayon on November 12, 2013 07:28 PM
Using technology to better understand consumers' wants and needs has hit a new stride as brands compete to target promotions and deliver personalized customer service.
While most major retailers have used predictive analytics for years, new technologies have augmented the statistical game to nuances heretofore unknown. For instance, IBM has begun testing technology that essentially assigns core psychological traits by analyzing a consumer's tweets.
“We need to go below behavioral analysis like Amazon does,” said Michelle Zhou, lead of the User Systems and Experience Research Group at IBM’s Almaden Research Center where the software was created, according to Mashable. “We want to use social media to derive information about an individual—what is the overall affect of this person? How resilient is this person emotionally? People with different personalities want something different.”
The software builds a personality profile based on the most recent hundred or thousand Twitter updates, scoring them against the "big five" traits used in psychology: extroversion, agreeableness, conscientiousness, neuroticism, and openness to experience. It also scores on “values” (hedonism and conservatism) and “needs” (curiosity and social harmony).Continue reading...
Posted by Sheila Shayon on November 11, 2013 05:31 PM
Parents, brace yourselves: Justin Bieber has invested $1.1 million in Shots of Me, a mobile selfie-sharing network that's targeting his own fan base, teens and pre-teens. With almost 47 million Twitter followers—second only to Katy Perry—Bieber is a big catch as an investor and a pop-culture influencer of unprecedented power.
He joins investors Shervin Pishevar, Tom McInerney and boxer Floyd Mayweather, and John and Sam Shahidi, whose RockLive social startup is behind the new selfie-enabling app, which is exclusively available for download starting this week in the iTunes App Store.Continue reading...
Posted by Sheila Shayon on November 11, 2013 11:01 AM
It’s a busy day for Starcom, Yahoo and Google as they shake up the status quo in ‘terms of service’ (TOS) and personalization.
A change in Google’s TOS, which went into effect on Monday, enables the online giant to post users’ images and recommendations in some advertisements, while Starcom and Yahoo are partnering to improve the digital video experience in general with greater ‘personalization and relevance.’
As the digital landscape wobbles under an escalating tonnage of content, the Publicis-owned Starcom media agency and Yahoo are joining forces to better leverage audience data to create and target video content across the web.Continue reading...
Posted by Mark J. Miller on November 11, 2013 09:44 AM
Sports fans are subjected to every possible form of marketing each time they attend a game but it hasn’t always been exactly clear what messages have really resonated with folks and sent them directly to buy products and services when game time is over. Verizon is aiming to change that by bringing its A-game (analytics) to sports clubs and venues in order to showcase its Big Data capabilities.
The NBA’s Phoenix Suns teamed with Verizon’s year-old Precision Marketing Insights division to track if fans at the stadium who were subjected to messaging during games actually went to sponsor-promoted locations (bars and restaurants) after the game or in the days afterward, Ad Age reports. The tracking is being done with a very simple tool: a Verizon smartphone.
Santa may see you when you’re sleeping and be aware of when you’re awake, but your smartphone knows pretty much where you are 24/7/365 and what you are interested in. Verizon tracks where fans are traveling and then analyzes the information for demographics. All of the info is “anonymized” and Verizon's website goes to pains to say it respects privacy.Continue reading...
Posted by Sheila Shayon on November 8, 2013 08:12 PM
Google reportedly makes around $100 million daily by selling Google Ads to online businesses. Now the site is reportedly beta-testing a program that could deliver the Holy Grail of mobile connectivity. Using location data to track when consumers visit stores, Google will connect those visits to searches on Google via smartphones and deliver analytic proof that its mobile ads do work.
According to Digiday, “If someone conducts a Google mobile search for 'screwdrivers,' for instance, a local hardware store could bid to have its store listing served to that user. By pairing that person’s location data with its database of store listings, Google can see if the person who saw that ad subsequently visited the store.”Continue reading...
Posted by Sheila Shayon on November 4, 2013 12:25 PM
Tesco, the world's third-largest retailer, has debuted a new technology in a place where consumers might least expect it—the gas station.
The British multinational grocer and general merchandise retailer is installing hi-tech screens that scan customers' faces at gas stations so targeted, tailored ads can be delivered to them. The OptimEyes screen, now being rolled out by Lord Sugar's Amscreen, will be installed in all 450 Tesco UK filling stations in a five-year deal, according to The Grocer.
"Yes it's like something out of Minority Report, but this could change the face of British retail and our plans are to expand the screens into as many supermarkets as possible," said Simon Sugar, CEO of Amscreen, about the high-tech upgrade to Tesco's petrol station advertising capabilities.Continue reading...
Posted by Sheila Shayon on October 31, 2013 12:43 PM
Facebook’s Q3 results brought mixed reviews for the world’s No. 1 social network. Its ad business is delivering above expectation with mobile revenues up 14 percent from last year, however, teen users continue to jump ship for competitors like Twitter, Snapchat and other messaging apps.
Facebook shares soared 15 percent yesterday after news of its positive ad outlook spread, but dropped significantly after executives were upfront about a turn-down in teen usage. "We did see a decrease in [teenage] daily users [during the quarter], especially younger teens," said Facebook CFO David Ebersman on a call with analysts, but added that usage among overall US teens remained "stable."
Overall revenue rose to $2.02 billion, up 60 percent from last year's $1.26 billion, with advertising delivering more than 89 percent of the total. Integrating news feed ads combined with better metrics from partnerships with Nielsen and Datalogix are “certainly peaking marketers' interest and making them more willing to spend," Sarah Hofstetter, CEO of 360i, told Ad Age.
Facebook is also bound to benefit from the monetization of Instagram, with ads debuting on US user's feeds soon.Continue reading...
Posted by Barry Silverstein on October 16, 2013 03:02 PM
In little more than a year, some retail shelves may actually be able to identify consumers who are most likely to purchase certain snacks, thanks to Mondelez International. The $35 billion global foods giant, which spun off from Kraft Foods just over a year ago with a name intended to evoke "delicious world," markets such snack brands as Cadbury, Certs, Oreo, and Trident.
In 2015, the company plans to introduce "smart shelves" with sensors designed to detect the age and sex of consumers. Then, advanced analytics will associate the right type of snack product with each consumer, and a video display will target consumers with appropriate ads and promotions.
Mondelez wants to place its smart shelves as close as possible to the point of sale—right near the checkout aisles to track and possibly encourage last-minute impulse buys. Mark Dajani, the CIO of Mondelez, told the Wall Street Journal, "When people walk by, it's a missed opportunity. We must know how the consumer behaves in the store. ...Knowing that a consumer is showing interest in the product gives us the opportunity to engage with them in real-time."Continue reading...