Headline Roundup: Customer Service

Disney close to unveiling new technology intended to replace the DVD. [WSJ]

Brand loyalty in auto sales sinks to 20%. [NY Times]

Yahoo ad sales decline, but profit triples. [NY Times]

After three consecutive down quarters, Morgan Stanley returns to a profit. [NY Times]

Starbucks, Microsoft are the brands best utilizing social media. [Warc]

US retail chain Anthropologie opens first UK store in London. [Telegraph]

Cadbury sales increase puts pressure on Kraft bid. [Times of London]

(More headlines: Martha Stewart pet-care, Oprah and Sarah Palin, Toyota's hybrid.)

Martha Stewart expands into PetSmart stores with a pet-care line. [BrandWeek]

Oprah hopes Sarah Palin's guest appearance will woo back conservative viewers. [WaPo]

Toyota unveils second hybrid, the Sai sedan, in Japan. [The Independent]

Mattel's "Fashionista" Barbie fights to retain market control of the doll aisle. [WSJ]

Honest Tea eyes expansion, bringing aboard former Coke executive. [WaPo]

Virgin Airlines offers free wireless internet during the holiday travel season. [BrandWeek]