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AT&T Swings Back At Verizon Wireless, Misses

Posted by Stephanie Startz on November 20, 2009 06:46 PM

What do you do when your brand is slammed repeatedly by the competition?

If you're AT&T, you file a lawsuit, alleging that Verizon Wireless is misleading consumers with their "There's a map for that" ads.

When that fails, you go to Plan B.

In this case Plan B involves Luke Wilson, magnets, an empty loft and a chalk board. It's not quite what Sonny Corleone had in mind when he instructed you to "go to the mattresses," but it's proactive nonetheless. (Recruiting an unlikely spokesman in Luke Wilson has us scratching our heads. He is America's supportive boyfriend, but really: Luke Wilson?)

This reactionary ad unfortunately doesn't pack the punch of Verizon's adaptation of iPhone's "There's an app for that," which instead tells consumers "There's a map for that." Verizon's campaign suggested that AT&T's 3G network doesn't cover most of the country, where Verizon's network does.

AT&T's reputation has been marred by iPhone users upset at faltering coverage who've made their ire heard loud and clear.

Instead of an ad obscuring the wireless network's lackluster service, AT&T needs to restore the good faith of its customer base. Of course that's not a solution that involves Luke Wilson. Luke Wilson!   

Comments

Robert Wheatley United States says:

This campaign feels more like a pill for AT&T marketing to take and make their headache go away. Unfortunately it flies in the face of today's transparent world where user experience trumps "push" style messaging. Specsmanship in either case is not the pathway to building a strong brand. It begins with working very hard to address the user experience first. Granted that's some heavy lifting but I would start there rather than inviting the world to "out" AT&T for failure to understand it's target's concerns and needs.

November 23, 2009 10:44 AM #

Abe Sauer United States says:

The brand these ads are the worst for is Luke Wilson's. It's like the actor on screen salted the old Luke Wilson everyone knew and loved (from Old School, etc.) and ate him. What the hell?

November 23, 2009 04:26 PM #

louis vuitton People's Republic of China says:

2222  The brand these ads are the worst for is Luke Wilson's. It's like the actor on screen salted the old Luke Wilson everyone knew and loved (from Old School, etc.) and ate him. What the hell?

April 12, 2010 11:41 PM #

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