Interbrand's best Retail Brands 2012

rss

stuck in neutral

Toyota Cleared of Electronic Problems, But U.S. Inquiry Continues

Posted by Barry Silverstein on July 13, 2010 04:00 PM

Right now, Toyota is in the midst of a big, expensive ad campaign touting its safety standards, due largely to the major recall concerning sudden acceleration. But it appears the world's leading car company got one thing right: Toyota apparently diagnosed the problem correctly from the very start.

A report today in The Wall Street Journal says the NHTSA findings "support Toyota's position that sudden-acceleration reports involving its vehicles weren't caused by electronic glitches in computer-controlled throttle systems, as some safety advocates and plaintiffs' attorneys have alleged."

Thus far, NHTSA found that "pedals entrapped by floor mats, and 'sticky' accelerator pedals that are slow to return to idle" were indeed the primary cause of sudden acceleration.The other cause noted were drivers who "were mistakenly flooring the accelerator when they intended to jam on the brakes."

It will be months before the NHTSA study is completed, but the early results seem to indicate that Toyota was indeed correct in diagnosing the problem which resulted in a recall of eight million cars. This doesn't mean, of course, that Toyota is absolved of the blame -- only that, at the present time, nothing beyond floor mats and sticky pedals can be verified. It also does nothing to counter the fact that Toyota failed to notify NHTSA "in a timely manner" when the problem first started to occur.

So the bottom line for Toyota pretty much remains the same. The recall was a public relations disaster that tainted Toyota's previously stellar reputation. The NHTSA preliminary report, and the final results to come, won't reverse the damage that has already been done. And that's why Toyota is all over the television airwaves with its safety pitch, which you can see here.

More about: ,

Comments

مقالات تقنية Albania says:


very nice article. i love this blog

July 15, 2010 11:29 AM #

Herb Meyers United States says:

A close friend of mine had a terrible accident last week when the brakes on his 2002 Toyota,  that was NOT on the recall list, failed and the car sped up, hitting the car in front of him hard enough that his airbags opened, injuring him and his wife. So Toyata''s safety campaign has a long way to go.

July 16, 2010 09:48 PM #

Comments are closed

What Branders are Saying on Twitter

elsewhere on brandchannel

1 2 3 4 5 6 7 8 9
brandcameoSafe House
Not Safe from Apple
Product Placement Awards 20112011 Product Placement Awards
The best and the worst of 2011's product placement
debateJoin the Debate
Nominate your #1 brand in 2011
BPBP
Back in Business
Jay DeutschJay Deutsch
The Super Bowl Ads Most Don’t See
Digital Watch: WahlWahl Climbing
Assessing Wahl’s Digital Branding
paperInternal Branding: What is that Exactly?
A new white paper by Strategic Consulting, Inc.
Jeff Weedman
P&G's Jeff Weedman

Connect + Develop Your Career
Marketing to the New MajorityBranding 123
By Barry Silverstein