customer relationship management

J.D. Power Names 2011 Customer Service Champs

Posted by Shirley Brady on February 17, 2011 06:00 PM

Gary Tucker, SVP of global services and emerging industries at J.D. Power and Associates, discusses the just-released 2011 Customer Service Champions report.

After looking at more than 1,000 different companies, JDP identifies 40 brands for outstanding customer service, including Jaguar, JetBlue and Zappos.

More about: Customer Service, Customer Relationship Management, J.D. Power, Jaguar, JetBlue, Zappos

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