customer relationship management
Posted by Shirley Brady on February 17, 2011 06:00 PM
Gary Tucker, SVP of global services and emerging industries at J.D. Power and Associates, discusses the just-released 2011 Customer Service Champions report.
After looking at more than 1,000 different companies, JDP identifies 40 brands for outstanding customer service, including Jaguar, JetBlue and Zappos.