brands under fire
Posted by Shirley Brady on May 16, 2011 02:30 PM
Adding to Saturday's blog post and today's FAQ about the status of PlayStation Network restoration, Sony exec Kazuo Hirai apologized in this video meant to mollify disgruntled PSN users. The good news that was announced to fans on Saturday: Sony Online Entertainment had restored game services (except i Japan), in addition to beefing up security and appointing a new chief security officer and tapping Symantec to help shore up its network. Today's updates detailed the global restoration of game services.
With the brand's US and European PSN blogs working overtime — and eager not to lose subscribers, customers, or face — Hirai, the Executive Deputy President of Sony Corporation, stated:
"I’d like to send my sincere regret for the inconvenience this incident has caused you, and want to thank you all for the kind patience you’ve shown as we worked through the restoration process. I can't thank you enough for your patience and support during this time. We know even the most loyal customers have been frustrated by this process and are anxious to use their Sony products and services again. We are taking aggressive action at all levels to address the concerns that were raised by this incident, and are making consumer data protection a full-time, company wide commitment.”