when brands collide
Posted by Mark J. Miller on July 15, 2011 12:30 PM
Eva Dowd was not happy with Alamo Rent A Car back in March when she got a call from a collection agency saying that she owed more than $1,800 for damage to a car she had rented in November in Hawaii, where she’d been visiting for her granddaughter’s baptism, the Chicago Tribune reports.
Dowd hadn’t received any calls from Alamo on the issue; the rep claimed that correspondence on the damage had gone to Dowd’s previous address in Georgia, though she hadn’t been in residence there since 2007.
She didn’t want her credit to be ruined on a bogus claim. The Tribune reports that Dowd called American Express, where she had purchased extra car insurance, and the rep there told her that Amex would deal with Alamo. Except that Alamo wouldn’t deal with Amex.
The car-rental company wouldn’t send any information on the supposed incident to the credit-card company, the Tribune reports, despite numerous queries. Dowd, however, was put on a “do not rent” list at Alamo in the meantime.
After the Chicago Tribune called the Ned Maniscalco, a spokesman for Enterprise Holdings, which owns Alamo, Dowd found a message on her phone saying “the company had decided to close her file and no longer pursue the $1,814.88.”
She'll certainly remember the Alamo now!