Interbrand IQ: The Best Asian Brands Issue

rss

damage control

Concordia Disaster Casts Pall On Annual Carnival Meeting

Posted by Mark J. Miller on April 12, 2012 01:10 PM

When a slew of employees from the world’s largest cruise-ship company, Carnival Corp., and its shareholders met up at the W hotel in Miami Beach Wednesday morning, the hope was, of course, that the focus would be on the future as much as that was possible. But what dominated the discussion is what happened in the last year.

Specifically, that means the deadly shipwreck of the Carnival-owned Costa Concordia in Italy, which took 30 lives and still has two bodies unaccounted for. While the crash itself wasn’t great PR for Concord, one of 10 cruise lines owned by Carnival, ongoing coverage about alleged misbehavior by the ship’s captain and crew has not helped the company nor the entire cruise industry either. And this week's 100-year anniversary of the Titanic’s sinking isn't auspicious.

The Miami Herald has it that after the crash occurred, “future bookings plummeted across the industry” and Costa “ceased marketing efforts for months,” which left it to be “hit particularly hard.”

The Wall Street Journal reports that bookings at Carnival have in fact begun to increase in recent weeks -- except, of course, on the Costa line of ships. To boost sales, Carnival dropped prices.

"The first six weeks of lost volume came during the most critical part of our year," said Chief Operating Officer Howard S. Frank at the meeting, the Journal reports. "Once you lose that much volume, 9%, during that six-week period, it's a challenge to make it up during the rest of the year."

Comments

Greg Canada says:

Carnival is not going to get off that easy. I dont think that bottom has happened, I think there is shock , which brings with it cancellations. Then once that has been digested, now reality comes into play.  with another costa ship catching on fire and then Azamara catching fire as well, now you will see cruising turn into a not so good bargain or option , Carnival can lower the rates this will still not erase memories of whats happened over the past couple of months. Until better safety protocalls and better care inspecting all machinery is in place and it looks like the newer ships arent better than the old ....

April 12, 2012 10:17 PM #

Comments are closed

Brand Chatter on Twitter

elsewhere on brandchannel

1 2 3 4 5 6 7 8 9
brandcameo2013 Product Placement Awards
Which brand is most bullish on Hollywood?
Coca-ColaIt's the Journey That Matters:
Coca-Cola Opens Up With Story-Based Web Refresh
debateJoin the Debate
What makes a great brand?
BPBP
Branding Comeback Challenges
Denise Lee YohnLance Armstrong’s Brand
Denise Lee Yohn Weighs In
Digital Watch: WahlAT&T
Rethinking Possible With Transmedia Storytelling
paperGlobal Competitive [Ad]vantage
The latest from GeoEdge
Sheryl Connelly
Sheryl Connelly

Meet Ford's Resident Futurist
Marketing to the New MajorityBranding 123
A primer by Barry Silverstein