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Starbucks Shrinks Reusable Cup Goal From Venti to Tall

Posted by Mark J. Miller on April 18, 2012 05:42 PM

Starbucks likes to present itself as a company that’s a leader in making decisions that take environmental concerns into consideration. So it must have been a bummer in the boardroom when they figured out that they couldn’t meet one eco-goal that it was aiming for.

The plan had been to have 25 percent of all of its drinks served in reusable cups such as mugs and tumblers by 2015, offering customers a 10-cent discount for bringing their own coffee cup or tumbler.  The Seattle Times hears that number has been downsized that goal to just five percent.

It's dismaying news for eco-conscious consumers and sustainability watchdogs, especially coming from a a company that holds an annual "Cup Summit" that invites "industry leaders (to) discuss innovative ways to make cups and food packaging more recyclable."

Starbucks outlines its recycable cup commitment on its website:

Reducing the environmental impact of our cups depends on the success of two interrelated efforts: developing recyclable cup solutions and dramatically increasing our customers’ use of reusable cups. Many of our customers are also working to reduce their own environmental impact even as we are. To help, we offer a 10-cent discount when customers use their own reusable mugs or tumblers for their beverages in company-operated stores in the U.S. and Canada. Customers enjoying their beverage in-store can also request that it be served in a ceramic mug where available. Every paper cup saved helps keep our forests intact.

Now, it's giving two reasons for scaling back its plans, the Times notes. Starbucks director of environmental impact Jim Hanna told the Seattle Times that “about 80 percent of the drinks Starbucks serves are ‘to go,’” so the company has decided to focus its environmental efforts on that crowd. Also, “the use of in-store mugs … was harder to track than tumblers,” which the company can track with a special key on registers.

And even though using mugs would cost the company more since it would then have to bus tables and wash the dang things, Starbucks is making sure that mugs are more visible to consumers in redesigned stores, the paper notes.

"That's an area where they have more control, because they can strongly encourage mugs and tumblers on-site," said Conrad MacKerron, a program director at the As You Sow Foundation, which has lobbied Starbucks on this issue, the Times reports. "If they really went to town on that, it could really make a dent."

Last year, the paper notes, Starbucks served 1.9 percent of its drinks in reusable containers in the U.S., U.K., and Canada, a 55 percent increase from three years ago. It also “more than tripled the number of stores that offer recycling for customers — from 5 to 18 percent — in the U.S. and Canada.”

Tell us: Is Starbucks being pragmatic? Is a 10-cent discount no big incentive? Post a comment below.

Comments

Dan T. United States says:

10 cents isn't much of a discount, but for the person that truly interested in their impact, it probably doesn't matter.  The important thing is that they are offering and promoting these services.

April 18, 2012 10:56 PM #

Sullos Australia says:

Kinda doesn't fit from how I see it. The service is fast food, the product is consumed quickly. So the targeted demographic doesn't seem to be one that'll be influenced enough even with 50 cents to bring their reusable cup and incorporate it on mass. It just seems like it's an effort contradicting their positioning as a service and product.

April 19, 2012 02:47 AM #

Ken Howard United States says:

The project just seems out of sync with where they are headed.  The stores are smaller and more crowed and they really just want to move people in and out fast.  In some respects, washing cups consumes more energy than paper.  

This Board is playing good defense but not really contributing to the solution.  Perhaps something like the Starbucks recycle program or Starbucks recycling bins in area schools. Take a page from Apple's playbook and get kids to recognize the brand as something cool, before they begin drinking coffee.

April 19, 2012 07:48 AM #

abigail Australia says:

This is tragic.  If 20% of beverages are consumed in house, Starbucks could achieve 20% reusables goal overnight, by providing glass and ceramic and having staff wash up!  This would then flow on to 'to go" consumer, they could get to 35% by 2015.

Reusables are always on display at Starbucks, but the discount is rarely advertised, the staff not trained to encourage and facilitate reuse and often tip coffee from a disposable into the reusable when presented with the rare conundrum of the reusable cup.

Washing cups does not consume more energy than using disposables, but it may cost more money in terms of output and staffing costs.  From a financial point of view Starbucks has the size and the muscle to make this operationally effective, but lacks the will.

There are no excuses, ultimately it is up to us consumers to demand better service and better environmental outcomes, by asking for reusables and voting with our feet.

April 20, 2012 11:04 PM #

Kyla Embrey United States says:

Starbucks is a company that wants to hear customer feedback. I have given mine at mystarbucksidea.com and would encourage all of you to do the same. Make your voice heard where it can make a direct impact.

April 21, 2012 10:00 PM #

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