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How important is branding to higher education?
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Education providers need to stand for something or get lost in a sea of blandness.
If I look back to 2002, when I joined the education sector, from a professional marketing background, I have observed major shifts:
* from a time when words like "customer", "product" and "brand" were taboo, particularly in some "sandstone/old school" circles to an acknowledgement of the importance of these
* increase in hiring of professional marketers
* increase in media spend
Victoria University, Australia, was the first real "challenger brand" in Higher Education and has enjoyed success as A NEW SCHOOL OF THOUGHT. For us, it goes way beyond tagline/logo, this is our culture.
We watch with amusement as others jump on the "re-branding bandwagon" because unless you engage the whole organisation and ensure that what you are doing is thought through and thorough -it's like putting a band aid on a big gaping wound!
Antoinette de Villiers, Victoria University, Australia
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Antoinette de Villiers, Director, Marketing and Communications, Victoria University - September 1, 2008
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Very very important. Students apply to universities and colleges, just because the name of the college is good and renowed. At the time of admission, no one actually knows whats the teaching pedagogy is, how the teachers actually are; though the teacher profiles and facilities in the college can be determined through internet. Hence branding is required to assure these prospective students to apply and get admission. This assurance of good quality education is what students look for, which comes with associated brand name.
Education is one service which relies very heavily on "Word of Mouth". Students, faculties, recruiters, and all other stakeholders would like to get the name of best of the educational institutes attached to their profile, and all this spreads from "Word of Mouth", which itself gets spread from a good brand name and positive image, and hence inturn from branding.
Hence, to me, its no doubt that brand image is very very important.
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Mohit Bahri, Consultant - September 2, 2008
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Colleges and universities seem to be one of those industries that has yet to catch on to branding and marketing. Perhaps there is concern that solid strategic positioning somehow lowers the standard of an institution of higher learning. Regardless, just like any business competing out there, these hallowed halls of education need to clearly define and promote their story - i.e. their vision, their purpose and key points of differentiation. This will not only attract better, qualified students, but also help parents and, importantly, alumni, fork over the funds that help these places thrive.
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Bill Baker, Chief Strategic Officer, Envisioning Storytelling - September 2, 2008
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Of course branding matters, and certainly for universities! The higher the profile of the university, the better it looks on a resume, and the better the graduate's prospects of higher pay. Universities know this, and that is why merchandising of the image takes many informs starting with the t-shirts, mugs etc that are sold in the university shops, the performance of the athletic teams (football, basketball etc), the profile of the alma mater all the way to the buzz that comes from R
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Sana Bagersh, CEO, BrandMoxie - September 15, 2008
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test
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test, test, test - September 23, 2008
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Qualifications are status symbols. After years of hard work and thousands of dollars invested, you get a certificate with your name, university shield and academic status attained on it (e.g BA, BA Hons, PHD etc). As well as the status gained from whatever qualification you get, the status of the institution you gained it from matters just as much (A Law degree from Harvard is perceived as being worth more then a degree from the University of Otago even though Otago is a reputable university – the top in NZ). This status seeking is a key driver when it comes to choosing a tertiary education provider. Therefore, the status of a University’s brand is worth investing in, even if it means merely creating a perception of that status. After all, all you get at the end of the day is a certificate with a university brand on it so it might as well be from a university with a reputable, highly desirable brand!
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Emily, planning Co-ordinator, Clemenger BBDO - September 28, 2008
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As universities increasingly compete globally, brand is VITAL. The brand experience for all stakeholders (parents, students, employers) requires a significant investment. This is justified by their trust in the university's brand.
I would disagree that education is a generic product, but universities already differentiate through the variety of subjects offered, teaching style, academic staff, alumni, diversity and characteristics of students, pricing structures, location... They may not be able to charge more (public policy may restrict them) but they will gain more business through effective branding.
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Katherine Liew, student, http://katherineliew.wordpress.com - September 30, 2008
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back to debate
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