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  Viagra or Pfizer: How important is the corporate brand in pharmaceutical branding?
 
 I tend to agree with branding the individual products in the pharmaceutical industry for all the reasons posted plus one other.

When it goes bad for a particular drug (and it eventually happens to some) you only lose or destroy the image of the product and not the entire company. Let's face it consumers are not loyal to a company but rather the drug that will cure what ails them. 

Jonathan Baltuch, President, MRI - April 3, 2004
 
 The question is the problem. It is typical of marketers who feel they can push behaviour change through slick promotions.

In this case, the key is the relationship between patient and doctor and between doctor and pharmaceutical sales rep. That is the point of difference provided a drug actually works. 

Tom Holman, Director, UltraFeedback - April 5, 2004
 
 Making a decision after assessing the trade-off between economies of scale/trust with a branded-house approach weighed against the stand-alone distinction (both in good times and bad) that a house-of-brands approach creates is a tough one.

I think we also have to take into account whether the buyer is an individual or buying center. We might have to use a combination of both product and organization, changing the emphasis depending on who the buyer. 

Gordon Graham, Founder, Orxil Business Training - April 6, 2004
 
 I think there is no hard and fast rule for umberella branding or individual branding, it varies from case to case. If the company is extreamly confident about quality of the product and product going to be launched for short span of time to counter certain competition then they should capitalize on corporate image and strengthen it as well. But in the case of any experimentation the individual brand is the answer with less vulnerabilty to the corporate image. 
Umer Ghumman, Category Manager Food, Tetra Pak Pakistan Ltd - April 6, 2004
 
 Is it really possible to pose this question without addressing the differences and dynamics of OTC (Over the Counter) and Ethical (prescription) drugs?

The targets, purchasing mechanics and drivers are completely different. Despite the success of direct to consumer advertising in the US for ethical drugs like Viagra, the consumer still must consult with a physician that might point the patient to another brand/manufacturer/formulation or a pharmacist who might even recommend a generic substitute. The Pfizer and Merc brands mean a great deal more to medical practitioners who generally can list a half dozen or more products in an ethical drug manufacturers formulary, but to the laymen this simply is not the case. A physician may make a decision about pharmaceutical treatment for penile dysfunction, vaginal dryness or high cholesterol several times a day, a consumer once in a lifetime. And in the US each decision carries the opportunity for a malpractice suit.

In these situations the cumulative values attached to the manufacturer's brand may be even greater than that of a product brand, especially with new product introductions where for a physician mitigation of risk is not a small influence.

In the OTC market for lucky players like Bayer the question is moot. However if you were to check with the product managers Johnson and Johnson, they would likely tell you it is foolish to debate such a question; where would the house of J and J be without either the Johnson and Johnson brand for Baby Shampoo or the Band-Aid brand? 

Steven Graff, Senior Consultant, Foreign Thought - April 6, 2004
 
 I believe corporate branding is very important here, as the entire world is a market for pharmaceutical companies. With the liberalization of trade and economic constraints across borders, it is essential to have strong corporate brand identity. This will help in creating a positive image of the corporate in various markets. Apart from this I believe that in the near future pharmaceutical industry will be seen as health solution provider rather than just a manufacturer of xyz medicine.

A positive step can be to do vertical and horizontal integration of the pharma business and create a strong corporate brand which is well diversified into different health related businesses.  

Sayed Naushad, Account Group Head, Focus Communication - April 6, 2004
 
 The individual product comes first. It is on the backs of individual products that cure specific ailments that the corporate brand rides. The success of the corporate brand is a result of a series of individual product successes. When individual products fail to cure ailments, however strong the corporate brand is, consumer confidence is lost.

Successful individual products challenge the corporate brand to maintain the standards set by these products. 

David Mulobole, Business Development Manager, DFCU Bank - April 6, 2004
 
 Corporate branding is an issue also for doctors - the gate keepers of Rx drugs. Given the limited capacity for shortlisted drugs among doctors, a trusted corporate brand provides a strong reference against less known drug providers´ products. Hence, in the ever increasing competition of a slot on the prescription form, pharmaceutical corporations´ efforts to build a solid corporate brand eventually contribute to the demand of their products.

Naturally the pay back time on corporate brand investments is by far longer than that of individual product brands. 

Dan Rönnqvist, Planner, TBWA\PHS - April 6, 2004
 
 P&G has never wanted to sell its corporate brand while Henkel has consistently done it over the past years. Who's right ? Both probably, or none. It is probably a matter of what each (product or corporate) brand is meant to stand for amongst its various targets. Back to Pfizer: I wouldn't take a chance with only one pillar if I could add 1+1 and make more than 2 eventually. As a pharmaceutical giant, I would not solely rely on the strength of an ageing men's booster to build my company reputation over time.

And as a woman consumer, I hope Pfizer does more for my ageing pains. 

Edith Barthelemy, Branding Consultant, The Branding Angel - April 6, 2004
 
 I agree with individual product branding in pharmaceuticals - the strength of an individual product in its therapy area is what doctors are most concerned about at the end of the day. There are many successful fmcg examples of strong product branding Vs corporate - not many consumers have even heard of Procter & Gamble, let alone know that they make Olay, Max Factor, Tampax and Pampers. Each brand stands up on it own merits. That's got to be the way forward in pharma. 
Marianne Romer, Marketing Manager, Healthspan (ex J&J) - April 6, 2004
 
 Major issue. Look what happend to Bayer in the US over Baylor. But the corporate branding route seems key to efficient development of brand equity, long-term. Arguably this is a good case for 'Brand X from Company Y' branding. 
Roderick White, Editor, Admap, WARC - April 6, 2004
 
 While I do agree that it's safer for a pharmaceutical company to brand their products individually, we have to realize that the company behind a drug plays an important role in the overall sales performance of the product.

Imagine if Viagra was produced by an obscure pharmaceutical company, without a decent track record and without a respected corporate image. Would you really think those blue pills would have as much confidence from consumers as they did under Pfizer? I don't think so.

Fact is, since it's generally accepted that most drugs would have some side effects one way or another, consumers will feel more secure buying a drug, especially a new one on the market, if it comes from a company of high reputation. Moreover, consumers, in my mind, would want to have some degree of "security" that in case anything goes wrong, the company behind the drug would have a supposed greater sense of responsibility and accountability.

Every company puts its name on the line with every product it puts out in the market. As a marketer and as a consumer, I think it is but fair.  

Paul C. Pe Benito, Marketing Officer - April 6, 2004
 
 I believe that the role of the corporate brand is to offer " a seal of guarantee & trust" - this I think is very important, especially in the launch stage of a new product. Once the product is out, in many cases, it has an equity on its own. In cases we see product names that have outlived their master brand with higher awareness and affinity for consumers, one example is Nestle's Nescafe - in S. Europe Nescafe is a very powerful brand while many consumers don't even know it's a Nestle product. 
Alexia - April 6, 2004
 
 Pharmaceutical brand owners have to consider three major groups in their marketing strategies: the physicians, healthcare payors and the consumers. Dependant upon who is making the purchasing decision, the branding has to be geared at the members of the appropriate group. The approach will differ if we are talking about prescription or non-prescription drugs and apart from this we find different situations in various countries. In many European countries for instance chemists still act as advisors to the public when buying non-prescription drugs fighting minor illnesses and complaints.Thus specific expertise is required to provide for consistent worldwide branding of a particular drug. Even in the most sophisticated companies, this rather critical of processes is left to chance, to the whim of a marketing director or patent lawyer. Since the creation of the brand name forms the basis of brand positioning and brand essence from different perspectives, it is advisible to consult also an expert in this matter: the Namedesigner. The naming theory based on terminology science provides a sound and effective methodoloy for establishing a memorable and compelling brand identity, one that can withstand the test of time, cross lifestyles and cultural boundaries, and translate into success that endures.

Brand names imbue their products with meaning which creates an emotional affinity so that the customer can decide whether a product feels right and is suitable for the particular purpose. Ultimately the function of the brand name is also to drive demand.

The meanings pharmaceutical brands hold are like primal assets that must be managed carefully and can be categorized according to target-oriented archetypes. For instance archetypes such as 'creator' or 'explorer' are to be conveyed if physicians decide on the medication and thus can be considered to be the main target for the (prescription) drug marketing, while archetypes such as 'caregiver' or 'sage' are more appropriate for consumer-style branding. For the physician usually the corporate brand name stands for a certain reputation, commitment to R&D, quality control and availability, while for the patient the product name plays a more important role in terms of effectiveness and improved health conditions than the corporate name.

Archetypes are quite important because they provide the missing link between customer motivation and product sales by triggering an intangible experience of meaning expressed by the name and certain visual attributes. The archetypal meaning of a product becomes usually instrumental simply by evoking an image or a concept that calls forth the customer’s instinctual recognition of some fundamental, recognizable truth inherent in it, almost as if it were a ritual object. It has to address timeless and universal human needs in a way that guarantees commercially effective and psychologically manageable brands.

Commercial communication in its various practical forms of expression has become a kind of applied art that profoundly influences our culture and that requires artistic and linguistic skills. It requires an understanding of the values related to the products being promoted and the cultural environment in which they are going to be sold. As a namedesigner I offer consultancy and branding services tailored particularly to the needs of the pharmaceutical industry.  

Wolfgang Nedobity, Terminologist, Namedesigner - April 6, 2004
 
 As usual, this is not an either-or choice.

For selling to the private sector, there are clear benefits for the product to be the hero of the piece. Where consumers pay for their health services, they can demand the treatment they want, and may well be influenced by product advertising. Features, benefits, testimonials, side effects, price, efficacy are all part of the arsenal of the product sales force. Private clinics are clearly targets for branded products.

Although here too, a salesman whose opening words are: ‘Hi, I’m XYZ from Pfizer, and I’d like to talk to you about our new wonder drug’, is likely to get a better reception than one who says: ‘Hi, I’m XYZ from Acme Pharmaceuticals Limited of Papua New Guinea…’

The value of the corporate brand is seen most clearly in relations with the investment community. Consider this scenario: Something goes 'wrong' with products from two companies, and both try to quell the panic by assuring the market that they'll fix the problem. One company is Pfizer; the other is Acme Pharmaceuticals Limited of Papua New Guinea. Who would investors believe? Would your evaluation change if the choice was between trusting Pfizer or Johnson & Johnson?

But here’s another consideration: In the UK’s National Health Service, where best value is the driving force, the medicines available to treat a particular disorder undergo rigorous comparative assessments. And the ones that offer the greatest efficacy with the lowest side effects, at the best price get onto the shortlist of usable drugs. It doesn’t matter how much money is thrown at advertising the product. And the corporate brand is also largely irrelevant. The assessment team will always choose generics over branded products where possible, and their buying strategy will be strongly influenced by the demographics of their region – different demographics result in different therapeutic needs that shape prescription strategy that needs to be met from a fixed budget.

So, depending on the situation, the right answer is: product brand, both, corporate brand or neither. 

Peter Bonnici, Director, Brand Strategy, Pharmidex - April 6, 2004
 
 Having worked for Eli Lilly, my view is that it depends on the audience although pushing a company brand in this market is very difficult.

The end consumer wants a cure for their illness at the time of the illness and this is delivered via the product brand. On web sites end consumers will look up their illness and be given a solution which is usually in the form of product solutions.

The trust in who makes it has been abducated to the doctor who is prescribing or to the Pharmacist or through NICE. These are the people where the corporate brand is more powerful. Therefore the individual brand is known in the market, and as has been said will live and die as a brand.

The problem I hade with trying to build a Pharmaceutical company brand is that firstly there was a legal issue with direct to consumer marketing, but even when the brand marketing was more subtle, the company could not cover all of the requirements of the end consumer.

In my case depression and diabetes were covered but diptheria was not so the end consumer was not able to source all of their requirements at one point. In addition, the end consumers I interviewed whilst trusting the product would not trust the company to give unbiased information about their disease state. Therefore, they would talk to MIND and SANE for mental health issues. Therefore, the obvious company brand value of knowledge cannot be realised. 

Adrian Howells, Group Marketing Manager, aqula - April 6, 2004
 
 The identities of the product vs. the corporation function differently for different audiences. For the consumer who needs a medication or treatment, the identity of the individual product is the more important than the corporate brand. However, for the investment community, it is important that the individual products have a strong tie to the larger corporation. 
Daniel Green, Graphic Design Coordinator - April 6, 2004
 
 Experience distilled over five years detailing ethical pharma products to health proffessionals clearly shows that they are more likely to give attention to reps and products from world class companies. They are more likely to recommend brands from well known companies even if the products are inferior to those from lesser known companies. The corporate brand provides the platform for product branding . A superior corporate brand can spinoff numerous brands.

The bottom line: It pays better to invest in the corporate brand for long term profitability. 

Michael Alagbile, Dep. Mgr MCH (Marketing), Society for Family Health - April 6, 2004
 
 It really depends. What is your corporate marketing strategy and how does that fit with where you want to take your brand? What equities exist today for your corporation and how strong are they? What does the category look like? Sure there are risks involved but there could also be tremendous upside potential for the overall organization and the brand if done correctly. It could also be detrimental to one or both.

There is no single answer here because of all the factors that need to be considered when answering this question. It may make sense for some but not others. It is a great question and one that requires much thought and consideration. 

Celia Cappozzo, Market Research Director, Lipson Alport Glass and Assoc - April 6, 2004
 
 I believe that the corporate brand will begin to play a much stronger role in the future -- to some extent it has to. Products die, companies endure.. and with the threat that is faced through patent expiry, generic drugs, etc., it makes sense that a corporate brand can help to create stronger awareness for pharma comanies. The key will be to use corporate branding as a global marketing tool. The corporate brand can strengthen your product brand especially considering that we are now facing mcuh more empowered patients. Also in Europe where DTC is still not allowed your corporate brand can help in your promotion campaigns. 
Selma Nawaz, Director Global Pharmaceutical Events, eyeforpharma - April 6, 2004
 
 As consumers are forced to take more ownership of healthcare desicions, their reliance on a corporate brand will increase as a metric to evaluate product brands and feel confident in doctor prescribing or an OTC buying decision. 
Charlie Russell, Communications Planner, Eli Lilly and Company - April 6, 2004
 
 Building a brand is always important, even for a drug company. Even if the end user doesn't feel the effect, the doctors who prescribe the drugs will need to feel that they are offering a product from a reputable firm.

It is very important that trust and reliability be part and parcel of the branding process. It is far more than just a unique name and a clever logo. It is every element of the business. 

Bill Sengstacken, WOWappeal - April 6, 2004
 
 Let's be realistic. People rely on the pharmaceutical not the company. In fact the stronger the relationship with the product brand the better chance of holding the customer as it goes off patent. At best parent brands are a reassurance of scientific testing and not much more. And with brands being marketed by different companies pre and post OTC attaching value to the corporate brand is limiting. Wouldn't the brand be more valuable if it were a pure play that can in fact be sold by the parent when required? It's not as if pharma companies have specific consumer-understandable missions to develop drugs only for cancer or colds or men or women. Their discoveries can lead anywhere to all sorts of products that would be a nightmare to try to fold under a parent positioning. 
Anonymous - April 6, 2004
 
 Neither product or corporate branding is remotely important until the pharma company -- and indeed the industry overall -- figures out its future direction.

The reason we are so exposed to internal and external finger-pointing, is that, over-simple as it may sound, we may know what we stand for, but no one, least of ourselves, knows what we stand UP for.

In other words, what is the meaning of pharma? When the meaning returns, the trust will emerge, and after that (and it will only happen in this order) the value will become tangible once again. Without that compass, any journey will be chaotic, risky, and unhappy.

Where is the leadership that can reintroduce -- by enacting, not merely communicating -- a new sense of meaning into one of the world's largest and most critical businesses? Surely this is where the discipline of Branding should be focused in pharma. Anything else is, well, a mere Band-Aid! (Or should that be a plaster ...) 

M. Bayler, Founder, The Clean Machine - April 6, 2004
 
 I am of the opinion that people trust in a trademark when it comes from a recognized Laboratory.

If VIAGRA were produced by an unknown laboratory and not by Pfizer, perhaps, it could not have the current sucess. 

Laura Rada, Intellectual Property Lawyer, Bentata Abogados - April 6, 2004
 
 The fact is that in a normal world it’s the staying power of the brand you want to establish. In many cases products morph into sub-brands (often the most recognized/popular product offered) that actually outshine their parent company or “brand" in this case Viagra/Pfizer. It is often a complex situation for brands, especially those in the early development stages. New products (in theory) help solidify the brand through its exposure and success - especially in the beginning. In the end the highly prized products will further the business and brand/product cycle by generating capital for new products that will continue to reflect the brand’s image be it quality, luxury, reliability, or etc. - all market dependent. The product (be it successful), inevitably lends to the development of the brand, and a strong brand has the advantage of leveraging its image when releasing new products. You can’t sacrifice one outright for the other, were your brand is in terms of growth dictates your strategy and budget allocation. 
anonymous, looking for a new job - April 6, 2004
 
 The hype directed at Pfizer due to Viagra’s overwhelming popularity means it won't be changing its name soon (even if bought out it would be kept and or infused so that it’s recognizable). With Pfizer it's a case of an already established company that generated a hit. In this case the product promotes itself, the brand is aided by the new hit but it’s important for consumers to see the Pfizer name. It further exemplifies the already strong brand that will be around after Viagra runs its course. Pfizer will develop other drugs and when it does it needs to be seen as a trusted brand by consumer in order for its products to be well received. If Doctors trust the brand and feel good about prescribing the drug they are more likely to look at future offerings from that company. (In theory)

In Viagra’s case the product didn’t need the marketing in direct terms, the audience needed reprogramming .While sex sells it’s was important to numb the audience and society with educating material. An audience made up of sensitive males with problems that are often highlighted as the butt of many jokes. Creating a sense of pride in the consumer be it through the opposite sexes testimonials of newly found happiness or through mainstream sports stars that epitomize the definition of manliness. The consumer had to be reprogrammed to look at the situation in a new light. In order to do this, the money had to be there for the product launch and the subsequent advertising that ties to it. But the brand is what will serve as the platform for a portfolio of products. 

Aron, Looking to join a new compny - April 6, 2004
 
 Brands are born of a company's strategy. That is, brands are a result of the company's choice. A brand is the company's final touchpoint with the customer.

The Tylenol case clearly established J&J as a strong corporate brand in it's own right. Thus a customer would in the case of equally strong brands prefer the one from the corporate with the stronger brand image 

Srinivas Vedantham, CMO, Cerberus Communications - April 7, 2004
 
 As there is a lot of misunderstanding about this product and how it works, it is important for Viagra to have a serious corporate image behind it to support the fact that it is a medicinal and not a sex-drug. 
Mieke van Rosmalen, Interim manager, Marketing Projects - April 8, 2004
 
 It's very true to an extent that people want medicine rather than their brand names, brand names of the medicine are considered more effective in general, but as always u should always ride against the tide that makes u tough after with the flow the stones also tumble big or small, challenge lies riding against.

So building a corporate brand in pharma can be very effective at least in countries where prescriptions are taken by the patients themselves. The matter is what to build ur brand upon, trust, that the co. makes the best quality medicine can be a factor on which a strong brand can be build. Also behind the scene are dealer margins which affect a lot in general medicines. Though it might not be true for every class of medicine but can be applied to certain areas of medicine. 

Dushyant, Entrepreneur, Big consultancy - April 11, 2004
 
 IT IS LIKE ASKING WHETHER HEN CAME FIRST OR EGG CAME FIRST. IT IS BECAUSE OF THE COMPANY'S R&D THE VIAGRA CAME. SO THE COMPANY IS IMPORTANT. 
Anonymous - April 11, 2004
 
 A few days ago I was buying some groceries and I saw a brand new cream that I didn’t know, but I recognized the corporate brand “BUNGE FOODS”. It was enough to make my decision by this new product. So I think the companies need to take care of both, corporate and product brands, because in most of times the 'brand value' of one influences on another. 
Jair Paulo G.Tavares Silva, Senior Consultant, MADIAMUNDOMARKETING - April 12, 2004
 
 The fact is that you cannot ignore either of them. Corporate, if handled correctly, signals all the solid, reliable, ongoing qualities that every corporation likes to think that it personifies -- but they have to be worked at, and the story has to be told. These messages do not get transmitted by serendipidity.

We believe that big pharma needs to develop a clear strategy for their corporate brands -- what is their role exactly, and how do we plan to fulfil on those usually macro objectives. Product brand on the other hand typically has a very much more 'micro' job to do -- it's all about the product, the patient and the benfits that the one brings to the other. 

David R. Wood, Chairman & CEO, Interbrand Wood Healthcare - April 12, 2004
 
 Corporate brands should be used everytime this is possible because they bring terrific economies of scale on advertising expenditures. However, within Pharma industry there are some cons:
1. Litigations due to damages/injuries produced by using the drug. With a corporate brand attached on that drug bottle this would mean bankruptcy the very next day (consumer won't buy any of company's other products);
2. International licensing is heavily used by pharmaceutical companies. Can you imagine a foreign competitor selling the product carrying a competitor's corporate name (to be honest, most of the times brands are changed when licensed, that means the foreign company buuys also the right to brand the product as it likes).

Personally, I think that Big Pharma companies avoid to make use of umbrella strategies because of fear of possible litigations and thus the risk to lose customers overnight. If you read annual reports from pharmaceutical firms there are numerous pages concerning litigations (and payments due to litigations) that any company has been undergoing. 

Mr. Andrea Mencarini, Marketing Consultant - April 12, 2004
 
 Having established a career in pharmaceutical marketing and put up with the pointless beauracracy surrounding our industry, I am strongly of the opinion that the only brand that matters is the product. Corporates fool themselves that their profile matters but in reality it doesn't to the vast majority of healthcare consumers. The only exception to this would be if someone had shares in the company.

Pharmaceutical companies merge so regularly that any affiliation a company had tried to establish will be lost in the next mega-merger. Who would remeber Hoechst or Marion or Merrell Dow or Roussel or Fisons that are now all wrapped into Aventis. Aventis actually attempted a corporate campaign when this merger happened but it failed. I conducted some research 6 months after the merger once the campaign had finished here in New Zealand and 90 percent of respondents thought Aventis was some kind of church!

So corporates, save your bucks and invest them into your brands so that they may have life after patent expiry. 

James White, General Manager, Grey Healthcare - April 12, 2004
 
 I believe the answer lies in the Drug Pipelines. Most of the Pharma companies nowadays are researching similar kinds of products that hit the market simultaneously. What this leads to is that consumers get a chance to evaluate 2 or more drugs for the same ailment. All this from leading comapnies. In that case the better product or better researched or advertised product wins and the product brand name becomes strong. (Lipitor vs Zocor). The parent company can then capitalize on this to grow its own brand.

In the current times therefore, Product Branding seems to have taken lead over Corporate Branding (Pfizer vs Merck). 

Abhishek Sharma, Torrent - April 13, 2004
 
 Aron and Anonymous looking to join a new company, would you like to contact us? Our experiences are that many companies simply dont know how to develop a corporate brand so product branding looks a safer bet. If as you correctly say medical education was aligned more closely to branding a great deal more confidence would be developed in consumers and companies would be able to see the true vaue of their branding acitivites. 
Margaret Ludlow, Director, Brand Script Consulting Ltd - April 13, 2004
 
 I have still to find the customer who asks for company first & then the desired product. Customers demand a brand & the corporate house adds/bolsters the credibilty for the product quality. In a nutshell brand identity is certainly top-most but corporate identity also requires positive strokes time & again. 
Gautam Vivek - April 13, 2004
 
 I would like to point out some potential pros of having a corporate brand:
1. Economies of scale in advertising. For example: your Pfizer-Viagra ad will have more visibility if you are 'on air' with your Pfizer B, Pfizer C and so on products.
2. In the long term (after product patents expire and so the value of the product brand), what remains is the value of the corporate brand (its innovation), if properly endorsed by ads.
3. Corporate branding does not cost any cent more to companies (just add the corporate name before the product name like in automotive industry or beer industry. For example: everybody knows Audi A4).  
Mr. Andrea Mencarini, Marketing Consultant - April 13, 2004
 
 They are both very important. However, I am more biased toward corporate branding. It is true that mergers and acquisitions are a a characterstic of the pharma industry, but why should that be a threat to corporate branding?? Branding is an investment, whether it is for a product or a corporatation. The waste is to brand a product that might lose its appeal, even before the patent is to expire, when a more superior product is introduced into the market.

Pharma is an innovation industry, where the product is the king. The superior drug will sell for a specific period of time, until a better one comes along. Unlike the corporation, it is going to be there, even if acquired or merged. If the corporate brand was valuable enough, it will be part of the deal. The company's value will be higher and the name will be incorporated into the new name. I see that investing in the corporate brand is not a waste, it is an investment.

Product branding is valuable, only if it is going to go to the OTC era, after patent expiry. 

Rand, MBA - April 13, 2004
 
 I would definately support Corporate Branding. C'mon, ultimately, who are the ones using the product? Being a consumer's point of view, if i were to buy some drugs produced by companies that I've never heard before, I would rather bang myself against the wall and die! Who knows what might happen to you when you take those medicines??? Is the lab producing it clean? What about the credibility of the researchers?

I feel that Corporate Branding is very much giving the consumers the trust that they deserve. There are things that the consumer needs to know and that is important. 

LEGO - April 13, 2004
 
 If I was hired by a pharmaceutical company and asked to suggest a brand strategy for their product portfolio, I would suggest such a strategy:

1. Corporate branding on any "safe" product (when I say safe I mean with an almost zero chance to cause injuries); OTC products can be approached in this way.

2. Just product brands for "risky" products (those where side effects and litigations may occur with a "non-zero" chance); in this way the company may avoid negative effects on other products' sales.

This is a pragmatic approach that can meet two objectives:

1. Higher economies of scale on advertising;

2. Reduction of negative publicity on product portfolio due to litigations. 

Mr. Andrea Mencarini, Marketing Consultant - April 13, 2004
 
 It all depends what sector you're in. In the pharma sector, the stakes are higher if something goes wrong with your product simply because the well-being of a person is involved.

We all remember the Tylenol mishap in the 80s. If the brand name is the same as the company name, this type of problem could be greater than you'd like it to be, because all of a sudden both product and parent are under srutiny and highly criticized via the media; and this gets around rather quickly, especially in today's electronic or digital arena where we can chat about it to anyone in the world, and so on, and so on...

If the product name is different from that of its parent name/company, which in certain cases, can remain ever-elusive or forever unknown, (did you know that Coca-Cola has an alchoholic beverage named "Clubbers"?... they effectively, intelligently and strategically go out of their way to not associate it with the brand we all know: Coke, the soft drink) then your chances of saving your company from negative exposure is greater, so long as the product at hand doesn't happen to be your cash cow or maybe your only product, for that matter. If it is, in terms of economics, you may bleed to death, just as well.

In closing, if both names are the same, positioning, PR and advertising/marketing in support of your brand-building initiative is, needless to say,vital.

If the brand/product and the parent name are different, it's still paramount you brand your product to create awareness, generate interest and hopefully revenue, while you're at it, through a premium price point. But this takes time, the building of equity, customer emotion-building with your brand and a clean bill of health to boot.What's more, you may need to leverage your company name for other products in your roster so surfacing the parent name may also be a necessary item for your longer-term venture. 

Nicholas Di Cuia, Creative Director, ferrand Communications Inc. - April 14, 2004
 
 A corporate brand may confuse the customer as far medicine is concerned. Therefore the companies should focus on product brand. 
Abhijnan, Student - April 15, 2004
 
 I think that it's necessary to look at how companies are actually structured. We have big marketing departments driving product brands. The corporate slice is relatively small. There are reasons for this.

The product brand is most important for many of the reasons described above. We don't sell products based on the company brand. Any attempt to do so creates confusion.

The company brand is important for generating trust from the medical professionals. The company brand is also important is attracting the right people, getting a sense of purpose in the organisation and ensuring a realistic stock price.

That said, I don't think we do a very good job of generating trust. One of the reasons for this is that our outreach to doctors isn't always sophisticated. What kind of service do we provide on top of free pens and mugs? What kind of relationship do we develop with doctors? Do we listen? How can we develop quality relationships every time? These are questions that we are very interested in at Nycomed.

So I don't think products can be sold only on the corporate brand but I do think we ned to provide a foundation on which they can be marketed. That's the company brand. 

Mark Stevens, Creative Director, Nycomed - April 16, 2004
 
 Very interesting discussion so far. However, I think that some reasons are not rightly pointed to the key issues. We are not arguing that companies (pharma ones) should abandon product branding because of corporate branding but simply that corporate brand should work as umbrella for (most?) of their products and thus not having hundreds of product brands with no communication synergy. I really do believe that pharma industry has been loosing a great opportunity for leveraging their brand equity. It's a matter of fact that no pharma brand is among the first 25 in Interbrand annual ranking (Pfizer is only 28). How can pharma companies have such low ranking considering the size of these companies which are among the biggest multinationals for financial resources, and considering the high margins (they have money to invest)? The simple answer could be just they haven't understood so far the power of corporate brand as umbrella. For further supporting my thinking I would suggest you to have a look at the first 10 firms/brands...you'll find out that all these companies apply a corporate branding strategy (at least for most of their products). 
Mr. Andrea Mencarini, Marketing Consultant - April 16, 2004
 
 unlike almost all other industries, the pharmaceutical/biopharmaceutical industry is about saving lives, not just selling products. that makes it special. unfortunately, in very rare instances, it has also taken some lives too – because of drug formulations, drug interactions, drug mix ups and/or product tampering (tylenol). that potential downside risk may account for why pharma corporate brands have been late to the branding party. traditionally, the pharma corporate brand didn't have a voice - it was best thought to be "seen but not heard." the pharma corporate brand created distance - rather than linkage - from itself and its products. american home products was a long-standing example of this model. it's true that product brands will continue to be capable of distinguishing themselves, and their brand power will continue to help drive sales growth - which is now approaching $500 billion annually worldwide. but with today's 'point & click' access to drugs, increasingly higher drug prices and the advancing sophistication of consumers influencing brand purchase decisions worldwide, the pharma corporate brand should be an important, strategic element capable of creating a greater sense of added credibility, reliability and value. that may be the shape of the pharma corporate brand of the future. 
Gary Martin, Managing Director, Interbrand Wood Healthcare - April 16, 2004
 
 I totally agree with the latest comment by Mr. Gary Martin. If we all shared the main idea that corporate branding should be applied whenever feasible, the key question to be addressed in pharma industry would be "how to set a corporate brand strategy that allows the trade-off between the maximisation of sales/profits/advertising economies of scale and the minimisation of litigation risks?" 
Mr. Andrea Mencarini, Marketing Consultant - April 17, 2004
 
 Pharma marketing is about trust. Trust can be earned only through lot of work over the years. Hence in pharma marketing specially, corporate branding do plays a big role. Then comes the individual product. We can not ignore the imporatnce of a good quality product combined with good marketing for the success of an individual brand. 
Rohit Bhatia, Product Manager, Intas Pharmaceuticals ltd., Ahmedbad, India - April 18, 2004
 
 It's my opinion that corporate branding plays a little role in the pharma industry even though "insiders" may think otherwise. What I say can be easily demonstrated by this simple exercise to be made to any "average" consumer (try with your parents or relatives).

Name companies in the following industries:

1. Automotive

2. Computer Hardware Equipment

3. Pharmaceutical"

The answers given by consumers (not insiders) are going to be:

1. Automotive: well I know Ford, GM, Mercedes, BMW, Toyota, Nissan, Honda, etc..(hardly an average consumer could mention less than 10 names);

2. Computer: "Certainly IBM, Dell, Compaq, HP, etc..(easy to mention at least 4/5 companies);

3. Pharma: 'well, uhmm....let me think' (hardly anyone will mention a name...maybe Bayer because of longlife success of Aspirina).

Corporate branding, per se, is a little thing in the pharma industry. Personally, I do not recall any corporate brand but only product brands (the only exception being Bayer for the making of Aspirina).

This simple (and extremized) reasoning should alarm pharma companies which are too often worried in lobbying activities (certainly fundamental) but lobbying is not the only marketing strategy they should pursue... there is another concept that they should care about and their brand equity could be much stronger (in terms of value) if they properly used corporate branding as an umbrella.

Moreover, it is not a sensible justification that using corporate branding is pointless because of M&As. Automotive industry has had M&As throughout its history even though competitors have always used corporate brands as umbrellas for their many products. Can you imagine Mercedes "hiding" its logo? Can you imagine how much money would Ford spend to make consumers aware of a new car not carrying the Ford corporate brand name? Ford would go bankrupt. 

Andrea Mencarini, Marketing Consultant - April 19, 2004
 
 Pharmaceutical companies are fortunate in two aspects:

Patented products can be successfully branded without competition during the patent's life period.

Secondly, consumers are not buying (prescription) drugs from the company, but from the doctors. This means that the company can leave the expert function to doctor's.

This means that product branding is essential for these companies. When the patent expires the company can keep up the sales figures even when competitors enter the market. Lower margins, yes, but still good figures.

Corporate branding for pharmaceutical companies towards consumers is a hazardous game. 

Alex, Sweden - April 19, 2004
 
 The brand as product model never has worked, but as long as the industry produced blockbusters no one really cared and the financial folley of this approach remained hiddened. Today is different. The industry is selling commodities in such an environment there are no points of differentiation to be found within the product's technical features. Furthermore, our analysis has demonstrated that the ability of any drug company to transfer equity from the blockbuster that goes generic to any of its new or established products is essentially ZERO - meaning the company has to rebuild its customer base with each product. WHAT A WASTE. Finally, why brand something that you know will expire within a defined time frame? 
David Delong, Chief CRM Evangelist, The Customer Managment Group - Pharma - April 19, 2004
 
 In the pharma industry, more than promoting your brand, it is important to find the right target audience to promote it through. If I know from the newspaper that this pill would help me, but my doctor recommends a different one, will I trust the newspaper or my doctor? I would trust the doctor.

So if great brand awarness is created through mass marketing but not that much support given to doctors, you are losing some great potential. 

Anonymous, Marketing Manager, Honeywell, Easter Europe - April 19, 2004
 
 Corporate branding is certainly relevant when marketing precscription products to health care professionals (doctors, pharmacists, dentists, etc) as it endorses/reinforces the product/brand equity, especially for new offerings. On the other hand, corporate branding has little relevance when marketing OTC (over the counter) products to the consumer who purchases the brand (product) not the corporate brand (company) 
Nilesh Patel, Marketing Manager, GlaxoSmithKline Australia - April 19, 2004
 
 I believe that they are complementary... Consider Nurofen - The first released. Most people know the product as the Brand Name and not the actual umbrella product. I buy the trusty 3M product Triprofen - Essentially it is the same product, without the hype or expense... Perhaps if you buy the brand you pay the marketing costs - I would shudder to think this is true or I could be out of a job. 
Stephanie Rawnsley - April 20, 2004
 
 Hi there people i am currently writing my dissertation and i was wondering whether anyone could tell me which celebrity was the first to endorse a product? could you please e-mail me if you know at adambarrett@hotmail.com. Cheers thanks a lot 
Adam Barrett, Student, studentsville - April 20, 2004
 
 I am afraid but I cannot agree with latest comments. Just two issues to be thought about:

1. I agree that "trade relationships" (i.e. doctors) are important but through proper branding pharma companies could add a "pull" factor instead of relying on "push strategies" such as those involving doctors "partnerships" (let's call it in this way);

2. Branding always works (let's be religious fanatics because it deserves being)..the fact that drugs patents sooner or later expire, it is actually a reason to build brand equity (how are you going to defend your "commodity drug" sales without a brand equity properly endorsed through the years?).

The only suggestion I have for those working in pharma industry is to think out of the box and look carefully at what other industries have been doing concerning branding...benchmark your standards outside your industry boundary because concerning marketing pharma industry seems to be still in the "Middle Age". 

Mr. Andrea Mencarini, Marketing Consultant - April 20, 2004
 
 Well the parentage of the drug is as important as the composition or the name of the drug itself. Especially in a country like India, where duplicates crop up daily, the parentage is very important. It gives the consumer a sense of security and reliability about the drug. Possibly half the job is done by the very fact that the drug is from GSK, Ranbaxy or Sherringcorp. So buying a well established drug and thereafter knowing it is from one of the reputed pharmaceutical manufacturers is a great re-assurance.

However there are times when the other way round thing also happens. A company name is enhanced by one of its famous/well established brand. Either ways, the corporate name is to me as important as the name of the drug itself. 

Avik Roy Choudhury, Grey Worldwide, India - April 21, 2004
 
 Well, I think it is also depends on the internal strategy of the pharmaceutical company itself, whether they would like to endorse their company brand name. I agree with Mr. Nilesh Patel that it matters more to prescription products than to OTC. Yet, I personally believe that Company Brand Name is as important as the product brand name. Because customer would buy drugs from a reputable company anyway... 
Alex Kurniawan, Brand Manager, Mead Johnson Indonesia - April 21, 2004
 
 I think it depends on what kind of drug you sell. In this case, Viagra is a drug which {has} attention from everywhere, so your best decision is focus on improvement of drug effect and leave the tv, magazine… , those public media, do the promotion. People believe not your ad, but the news. 
Derek - April 23, 2004
 
 Alex!
Umbrella Branding is the first Advantage that one gets. A physician lends his ear to a Big pharma rep. and is more liable to believe his claims. But how would a Physician differentiate between two products catering to the same Therapeutic category, with same Mechanism of action and Launched by two or more top Pharmas within a short span of each other?

If you look around, you'll find that to be a case in many if not most disease categories. Examples- Rofecoxib/Valdecoxib. Lipitor/ Zocor. Rosiglitazone/ Pioglitazone. Calcium channel blockers. Anti HIV drugs. Osteoporosis. Whatever differentiation occurs, would occur through better Product branding and/or abundance of studies. Therefore, by derivation, Product Branding would enjoy priority in current times with overlapping pipelines.

You will have to ask Big Pharma to be more creative with their pipelines for your hypothesis to hold true. 

Abhishek Sharma - April 26, 2004
 
 Corporate branding is a tool that one can choose to use if needed. Product branding is a necessity. The product brand is a promise (efficacy, less side effects, etc). If the product's promise is strong enough, no corporate brand is necessary. If the product's promise is not strong enough, then perhaps you bring in an umbrella brand.

Point is, nobody cared that Viagra was a Pfizer product when it was launched. All they cared about was that it did 'its job' if you know what I mean. Now you've got Cialis and Levitra and consumers have something to compare these to (the behemoth Viagra). I think perhaps if one of them came from a recognized pharma brand (e.g. Merck), the brand might bestow an additional promise of trust to the product brand. I just don't know if being the "aspirin company" Bayer is adding all that much to Levitra.  

Anon, biotech company - April 26, 2004
 
 Highly successful branding of a drug (primarily by name-benefit association) creates some consumer brand preference, which is rapdily eroded by the phsyicians doing the actual prescribing (who really don't respond overly well to pharma manufacturer's assertations of superior bioavailability in a branded product), and, increasingly, by the insurance payor who will not reimburse for the expensive branded product -- if branding pharma products is held to create durable brand preference, why does Wall Street punish severely those companies under threat of diminished revenues for branded products going 'off patent'? 
Tim Pratt, Marketing Manager, Guidant Corporation - April 26, 2004
 
 According to my point of view corporate branding is more appropriate than separate brand identity. We need to use umbrella branding strategy while launching pharmaceutical products. Because doctors and patients are interested to prescribe the qualitative medicines and a well established company endorses the quality -- such as if GSk launches an antibiotic then health care professionals will not be reluctant to prescribe it, because they know that GSK has good experience to produce antibiotics.

If an antibiotic is launched by a company that belongs to third world country, here in pharma products, corporate branding plays a better role than the product brand. 

Siddique Ahmed Khan, Territory Sales Officer, Wyeth Pakistan Limited - April 26, 2004
 
 This debate has generated many interesting thoughts. I had earlier stated that corporate branding is more important in Prescription (Rx) product marketing to HCP's than in OTC product marketing to consumers. Ofcourse, it would be great to be able to do both, build the brand and the corporate name.

However, you need to focus the priorities when you have a limited pot of money. The Rx market is driven by R&D. New molecules are discovered and marketed as major breakthroughs under patent protection. As patents expire and generic equivalents enter the market, the R&D pharma companies launch newer better molecules under new brand names to maintain or grow market share. In most cases, the previous brand name becomes redundant because regulatory reasons prevent companies from marketing different molecules under the same brand name.

It is easier to launch new molecules to the HCP if he/she is aware of the credentials/corporate identity of the marketing company. Hence, money spent in building the corporate brand in Rx marketing delivers a ROI. In OTC marketing on the other hand, the Product Brand becomes more important because there is no patent protection and there are fewer R&D breakthroughs. OTC brands do not follow the traditional product life cycle shown by Rx brands and have to rely on their brand equity to maintain market share. With limited resources, it is therefore more astute from a ROI perspective to focus on the product brand in the OTC market. 

Nilesh Patel, Marketing Manager, GlaxoSmithKline Australia - April 27, 2004
 
 One argument for investing in the corporate brand in the Life Science/ Pharma catagory is too sweeten their corporate Cool Aid. The industry is on the threshold of a new era of growth. Competition for the 'best and brightest' post-docs and medical leaders is fierce. Massachusetts alone has 280 firms and 30,000 (Mass Biotech 2010). Employment in biotech has grown at an annual rate 10% from 18,000 people in 1996 to approximately 30,000 in 2001.

Genentech is currently winning the 'best pharma to work for' contest. Obviously the Genentech brand is driven by a smart management team and executed in the genentech corporate website, annual report and other company communications. The bottom line is that they have become the employer of choice in the pharma space by investing in the corporate brand.  

Graham Schelter, Weymouth Design - April 27, 2004
 
 Pfizer vs. Viagara: Put as simply as possible, the corporate brand is the potential bridge that links to all other Pfizer products. This bridge, managed properly, should serve as the bridge to emotional reinforcement and increased purchase intent with other Pfizer products. 
Mark Slade, VP Sales and Marketing, Samara - April 29, 2004
 
 Simply put, quickly - new brands are needed -
1) yes, keep (for example) Pfizer, but in the background,
2) add, with reference to consumer choices, a line of products with trust and safety and efficacy implied, even if that "line" starts with only one drug 3) keep the brand of the individual drug 4) as that drug loses ground, a replacement can step into the higher-level brand (line)
5) the brand line is more user friendly than are the current big drug manufacturing names
6) the inevitable problems that fall upon all pharmaceutical companies will be associated with the larger company, yes, but not the warm and friendly line(s), as the drug company name is small in advertising
7) add, with reference to doctor choices, a different line of products with a different name, implying, yes, customer satisfaction, but also something about the authority and wisdom of the doctor, in combination with the pharamaceutical maker
8) add doctor feedback and a separate website for the doctor line, so they feel involved
9) have a consumer website with coupons and information about new drugs. 
Susan D. Griffith, Psychologist - April 29, 2004
 
 When it comes to medicines and drugs most people want to be assured of the potency, That is where corporate branding becomes important. Besides the individual names of the drugs can be very confusing for a layman corporate branding also helps in this regard. There are scores of pharma companies with hundreds of drugs remembering each name is impossible; corporate brand helps in the decision making process. 
Shekhar Misra, Management Student, Somaiya's - May 2, 2004
 
 Pharma products are never really commodities; the products are actually niched out at the secondary claim or side effect level in most cases. The role of the brand is to allow the rep to sell from a common knowledge of the higher level product information.

The product brand is critical. The corporate brand seems too broad to be of specific benefit, but does allow representatives of the company access and instant credibility in many conversations. 

Tony Barnes - May 2, 2004
 
 
     
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