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  What can drug companies do to improve their image?
 
 Drug companies should start a campaign as a sector to regain the trust of patients. Here in the US they are quickly turning into the scourge of mankind, akin to lawyers and other bottom sucking enterprises.

Kind of ironic for an industry that's suppose to be involved in healing huh? 

Im-patient - September 2, 2005
 
 Drug companies are contributing directly to Americans' tendencies to look for a quick fix. As a result, millions are taking drugs unnecessarily with possible long-term side effects and health care costs are skyrocketing. This affects the well-being of many corporations. Doctors seem to play into this by giving samples of drugs to patients when they don't really need it. 
Atul H. Patel, Product Planner, Detroit Diesel Corporation - September 4, 2005
 
 The pharmaceutical sector itself is indeed plagued with so much negativity -– from its high priced drugs, fatal side effects, and its unethical marketing practices. Undeniably, spinning its deplorable image is cumbersome.

But what really is needed to turn things around is interplay of pharmaceutical companies, doctors, and government. The general objective is to change how these 3 influential factors functions in delivering value healthcare to the vast majority. To change how drug companies affect doctor’s prescription, to tighten and step up reaction time of US FDA in controlling, recalling and monitoring drugs in the market, to educate and empower the patients on the real value of their drugs -– its benefits and its side effects, and to offer reasonable pricing and promotions from drug companies.

This healing is no fairy tale… This will take at least a decade to increase a notch in people’s perception. The key here is to consistently and consciously rehash and improve the current business model and the current regulations. It also more importantly a vital function of the people to ensure that these steps are taken even if gradually in order to create a new and trusted pharmaceutical sector.  

Leo Blanco, Portfolio Planner - September 5, 2005
 
 Pharma companies need to now focus prudently on corporate and social responsibility. Once companies stop paying only lip service and genuinely work towards the society then I don't see why profits will not follow.

People across the world appreciate good work and support those companies who show such attitude and philosphy. 

Rohit Bhatia, Product Manager, Intas Pharmaceuticals Ltd., Ahmedabad, India - September 7, 2005
 
 For any enterprise, the ultimate aim is to make profits. In the Pharma enterprises, there is absolutely no concern for lives. No organisation with a charity movement could run a Pharma enterprise unless they dilute their ideologies. There should be a check in the profits of these Pharma enterprises as they run the promotions all the way un-ethical. And the defaulters should be brought to public.

The media may not do justice to the public, but organisations like WHO should stop enjoying the comforts paid by pharma giants and rise to the occassion and do justice to the living kind. 

Jathavedan, Executive, RIPPLE Fragrances Pvt Ltd - September 9, 2005
 
 I believe there is one clear solution: care!

Pharma companies should start caring (in all the meanings of the word) for their own consumers, by connecting with them at a deeper level, going beyond the current buy more approach. 

Filiberto Amati, Consultant, filibertoamati.com - September 9, 2005
 
 There is a paradox inherent in manufacturing drugs. If you take away incentive and profit, you wave goodbye to innovation. Leave a free market to its own devices, and you end up with what we have today: the vast majority of resources being engaged on a relatively small group of ailments offering little or no new improvements for each new drug produced.

Large pharmaceutical companies do not act morally better then automotive or beverage companies, but they ought to. We might take a page from Schumacher and break up these giants, depending instead on smaller firms, which are not driven by shareholders, to research new treatments for a wider group of ailments.

Small changes will not be adequate. Big pharmaceuticals have the financial and political clout to run their enterprises the way they see fit, which is more aligned with shareholders expectations than with the public good.

We may need something as radical as moving to a system where government health authorities identify priority illnesses that small research firms can bid for. What we would loose in innovation, we would make up for in research heterogeneity and real improvements to the state of health. 

Aaron Shields, Partner, Brandinstinct - September 9, 2005
 
 In my opinion, it is not right to use outcomes of one finding to blame an entire industry.

The incident of Vioxx is an accident, which can happen with any industry. Take for example Chernobyl, Bhopal Gas Tragedy and so on. I mean any industry is vulnerable to such stray accidents.

Why do we forget that it is the input of doctors backed by quality medicines by pharma companies, which actually saves lives of millions of people daily. No one gives credit to pharma company for their effort in R&D, which results in novel drugs thus potentially saving lives of people.

Does anybody know the amount of effort required to be put in to discover one marketable medicine. It's roughly about 12 years of hardwork and millions of dollars.

I am not defending Vioxx incident but only supporting the fact that such incidents should not leave a mark on an entire industry. It is because of efforts of this industry that we can be assured of good medical treatment even in cases of many dreadful diseases like cancer.

Also, Pharma companies are into a business of creating value for their shareholders and profit is one of their motives. But the same can be achieved by these companies by restructuring their present promotional activities, which presntly is supposed to have clout of doctors and politicians. Shareholders value can be increased even by not coaxing influencers for a particular brand.

Accidents are inevitable to any industry. Lets not allow such incidents to blame an entire industry. 

Mohit Bahri, Student, SIIB, Pune, India - September 10, 2005
 
 Recent events only highlight all too well the reality that Pharma companies are profit driven like any other business. Consumers that think pharma companies are benevolently out trying to cure disease and chronic illness are misguided; recent events only cause us to wake up.

The Vioxx issue was not a unique one or 'an accident.' It is just now getting press and public attention. The products [drug companies] develop are never cures, rather they are treatments or symptom suppressors so that we continue to need their product. Few believe today they are in the market to truly cure anything and likely never will.

Pharma companies operate with an inherent conflict of interest: they have shareholders and profit expectations. They can begin to cure their consumer position by foregoing their public status, buying back all their stock and focusing their efforts very differently. 

Rachel Finlay, Consultant - September 10, 2005
 
 Pharmas are behaving no differently than any other enterprise, where the consumer is regarded as little more than a revenue stream and physicians are the channels of distribution. It's our own fault for thinking that we can 'buy' good health like any other feel-good consumable such as Coca-Cola or iPods.

Health is something that has to be maintained throughout one's entire life. And guess what? We're all going to get weak and feeble eventually... 

D Augustyn, Copywriter - September 13, 2005
 
 The pharma companies cannot heal themself unless and until their employees consume the products for cure.  
Shekar - September 14, 2005
 
 We should be thankful to the industry that they have provided us with so many life saving drugs and invested their billions of dollars for mankind. Be optimistic rather pessimistic. 
Wasif Hussain, Product Manager - September 16, 2005
 
 All said & done . . . R&D plays a vital role in terms of innovation & new product development.

The drug development life-cycle involves a high gestation period & subsequent protection of intellectual property rights. Ignoring medial ethics & yielding to marketing pressures results in short-circuiting the new development cycle of innovation, research, clinical trials, product evaluation & regulation standards. Consumer trust is all that counts for a sustainable growth.

Is there a single pharma company that sells a cough syrup sans alcohol . . . or a FMCG company that sells a toothpaste / talcum powder sans calcium carbonate??? 

Pramod, Virtual SME - September 18, 2005
 
 When we talk about a free market economy, it is but obvious that companies can make or break their own fate. Agreed that a company spends millions of dollars and years of hardwork in producing medicines but ultimately it will be the consumers that will decide whether the drug actually benefits them or is a desperate measure on the part of the company to make quick bucks.

I believe if the regulatory bodies played a more active role in the case of Vioxx why aren't they questioned? Maybe a bit of soul searching ourselves will give us the answers we are looking for,instead of playing the blame game as we normally are accustomed to. 

Abhishek, Student, Symbiosis Institute of International Business, Pune, India - September 19, 2005
 
 They say Perception is everything. Here in France -- which has an excellent Health Service, the Government is now actively dissuading patients on long-term need, to stay with branded products such as Zokor (high cholesterol) and use generic drugs as these are far cheaper. This includes telephoning patients to advise them of the fact.

Most patients don't care about a pharma brand name -- they want an efficacious treatment. Cost to the patient and the health services is a major consideration these days of aging populations, and companies must be aware of it.

Everybody realises research is critical -- but is the price really justified on that basis alone? As profit-makers they should udertand and work within the market place requirements and limitations. 

Norman Clark, Principal, Associates In Training - September 20, 2005
 
 I agree with comments posted by Norman Clark, that governments in various countries are actually encouraging cheaper generic versions of the drug.

But what I feel is this thinking is very myopic. If research products are not encouraged how will new molecules be discovered. There are generics because there were research molecules. Clearly, no reasearch means no generics and hence no medical treatment. In last, I would like to say, by buying research molecules, we are investing for better health of our future generations. 

Mohit Bahri, Student, Symbiosis Institute of International Business, Pune - September 20, 2005
 
 Big pharma, which is the sector suffering the most from the current anti-pharma wave, could probably help itself significantly if it began proactively sharing with the public, and perhaps with public officials too, about the complexities, the risk, the investment, and ultimately the impossibility of guaranteeing safety, involved in the process of drug discovery and clinical trials.

The industry might also help itself if it demonstrated a greater interest in, and sensitivity to, peoples concerns about safety, pricing etc.

And ultimately the industry probably needs to address a fundamental question as to whether it is simply in the drug business, or whether it would be better positioned as being in the health and wellness business.  

David Wood, Chairman, InterbrandWood Healthcare - September 22, 2005
 
 Emphasize its sales force (with gov’t imposing a rule that all the risks should be told). It will not only improve the distribution (reducing the distribution costs) but also make the customers aware of the products. 
Arvind - September 22, 2005
 
 The drug industry should benchmark their pricing policy with other hi-tech industries where cost of product development is high, rate of substitution is fast and time lag for obsolescence is shortening. 
Izhar Hussain - September 26, 2005
 
 Pharma companies need to exploit PR opportunities regarding all research development expenditures on increasing public safety – particularly within the arena of fighting fatal/terminal disease. Advertising that one's trial and error research has effectively produced various and substantiated cancer data, for example, will in effect have general consumers appreciating the brand and its products.

Consumers and general target groups typically fear that drugs are addictive and degrading of the human immune system. A side-note or effort might also be advertising that Pharma firms are better educating Physicians as to the effects/necessity of their products - so that prescriptions are better understood and trusted.  

Joe Karcinell - September 27, 2005
 
 Consumer attitudes to healthcare in general are changing. There is dissatisfaction with the range of existing medical care institutions, not just with big pharma. Healthcare is increasingly becoming impersonal and monolithic. The rise of HMO’s and the deluge of pharmaceutical mega mergers have both contributed to this.

But these changes open up real opportunities for pharma companies to build much closer relationships with patients and consumers. Individual companies can start to do this by getting closer and closer to their consumers, and by demonstrating their understanding of consumer needs, fears and wishes in the way they communicate.

They can talk in simple, clear and friendly language, uncluttered by legal, medical or technical jargon and have clearer, more helpful packaging and leaflets. They can demonstrate an understanding that health is a two way process in which the consumer is an equal partner, and by ensuring that new products own a strong benefit-oriented idea that is understood by consumers and communicated.

Getting closer to consumers doesn’t mean to the exclusion of the doctor or pharmacist. In fact the insights gained may provide sales tools for use with healthcare professionals.

By putting the consumer at the centre of its brand thinking, the pharma industry might yet be able to remedy the lack of connection with its public. No one thinks that P&G or BMW are any less profit driven than today’s pharma corporations, but in everything they do they demonstrate an understanding of their consumers needs and sensitivities. Could this be the difference?  

Philip Cross, Managing Director, Europe, Interbrand Wood Healthcare - September 27, 2005
 
 Glaxo Example…

During the seventies Glaxo sent a mailer to all doctors on its lists in India informing them of one isolated case of anaphylactic reaction with its B1B6B12 injection although it was not required by law at that time.

The mailer virtually killed an otherwise excellent product but earned the company the medical community’s immense trust in its probity. Glaxo could not have worked for stronger brand equity than what the mailer did although the company suffered a temporary setback.

Safety first…

Always remembering the raison d' être of the pharmaceutical industry as healthcare may be a sobering thought for pharma marketers even when commercial considerations are a compelling reason to cut corners to add a blockbuster.

Some pharmacology textbooks like the primer on the subject by Lawrence used to mention the Thalidomide Disaster as a warning. An alert FDA Commissioner, who felt that the drug was not adequately tested, halted thalidomide’s entry into the US. By then however, the damage was done in several European countries, which rushed to approve the drug as a safe tranquilizer for pregnant women. The appalling sequelae surfaced for nearly ten years after its first introduction.

Good Marketing Conduct (GMC)!

Pharma companies are often blamed for dumping hazardous drugs not marketed in their own countries (e.g. Analgin, Oxyphenbutazone and Phenylbutazone), in third world countries. Similarly they do not publicize warnings about side effects especially when they are prescribed for children. An example of this is diphenoxylate and atropine sulphate combination prescribed extensively as an anti-dirrhoeal in India. A question often raised is when GMP/GCP procedures are a must for procurement of drugs from third world countries why are not similar practices rigidly followed for marketing drugs.

The recent setback companies marketing COX2 inhibitors suffered and earlier withdrawal of terfenadine analogues are totally avoidable as the drugs (like thalidomide) are not in a class where they can be termed as necessary evil like immunosuppressive drugs or cytostatic agents.

Pharma companies the world over might learn from Glaxo’s India experience. Good Marketing Conduct (GMC) could well be the PR slogan for refurbishing their image.  

U.Narayana Das, Marketing Manager, VINS Bioproducts Ltd. - September 28, 2005
 
 
     
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