The Air France-KLM group is an innovation pioneer when it comes to using cutting-edge technology to enhance the customer experience. Consider the socially aware Spencer robot at Amsterdam’s Schiphol airport; the Happy Flow single biometric token trials; its development of electronic smart Care tags and tracking devices; and its use of artificial intelligence to create automated customer service channels and transform its operations.
Now KLM Royal Dutch Airlines wants to bring its cutting-edge tech to the airport experience to make the journey easier before during one of the most stressful times of the journey—before and after getting on a plane.
Once again highlighting the AI in ‘airline,’ KLM is getting ready to launch an autonomous, self-driving trolley that will guide passengers through airports and transport their carry-on luggage. The small blue cart is called Care-E (not Troll-E?), and will greet passengers once they’re past the security checkpoint.
Fliers will be prompted to scan their boarding pass, deposit carry-on luggage (up to 85 pounds) and then be guided to any location in the airport. Using AI, Care-E will access real-time data and redirect passengers if their gate changes.
Care-E will also move at the average human walking pace, around 3mph, and won’t require customers to speak Dutch or any language, as it’s non-verbal. Instead, Care-E will use “a variety of familiar nonverbal sounds” to interact with travelers.
Watch for Care-E during a free, two-day passenger demo trial at New York (JFK) and San Francisco (SFO) airports later this month and also in August.
See more in the video below: